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Customer Service
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Located at the Maryville Municipal Building - Main Level (Off W. Broadway Avenue)
8 a.m. - 4:30 p.m. | Monday - Friday
8 a.m. - 4:30 p.m. | Monday - Friday
412 W. Broadway Avenue | Maryville, TN 37801 | (865) 273-3456 Customer Service Phone | (865) 273-3490 Fax
Ralph Goodson, Supervisor | (865) 273-3465 Phone | regoodson@maryville-tn.gov
Ralph Goodson, Supervisor | (865) 273-3465 Phone | regoodson@maryville-tn.gov
The City of Maryville Customer Service Department is responsible for assisting customers with utilities connections and payments, property tax payments and information, and other financial services. See below for more information on services.
Alerts and Notifications
Your Bill Has a New Look!
The City has moved to a new utility billing provider. Read more here.
Warning About Third Party Billing Services
City of Maryville Utility customers have contacted us with questions and concerns about a third-party bill payment service named "doxo."
As described on their website, doxo is an online payment service that advertises the ability to manage many different bills through their website.
The service uses utility company names and logos without the permission of the utilities which may lead customers to believe they are making payments directly to the utility (in our case, the City of Maryville). The payment actually goes to doxo. While the payments are being made to the City by doxo, it appears most payments through doxo are delayed. This can result in late fees to the customer's account as well as possible disconnection and associated fees.
City of Maryville is not affiliated with doxo, and is unable to track or obtain any information about the transactions made through them. We do not endorse this or any other bill payer service. We recommend paying bills through the portal at http://www.maryvillegov.com/online-payments.html.
Anyone with questions regarding their bill should call Customer Service at 865-273-3456.
As described on their website, doxo is an online payment service that advertises the ability to manage many different bills through their website.
The service uses utility company names and logos without the permission of the utilities which may lead customers to believe they are making payments directly to the utility (in our case, the City of Maryville). The payment actually goes to doxo. While the payments are being made to the City by doxo, it appears most payments through doxo are delayed. This can result in late fees to the customer's account as well as possible disconnection and associated fees.
City of Maryville is not affiliated with doxo, and is unable to track or obtain any information about the transactions made through them. We do not endorse this or any other bill payer service. We recommend paying bills through the portal at http://www.maryvillegov.com/online-payments.html.
Anyone with questions regarding their bill should call Customer Service at 865-273-3456.
Scroll Down for Payment Information
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Electric Service
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Water & Sewer Service
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Beginning Monday, September 30 online bill viewing will be suspended through the end of the year.
Follow this link for more information. To pay online, click here.
This is a secure third-party financial transaction site. |
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Share the Warmth
Share the Warmth is a program designed to assist people who are unable to pay for their utilities - often elderly, disabled, families with small children - who are in need. Whether helping them survive the cold or extreme heat, would you consider helping your neighbors? For more information about the program, how to contribute or how to apply, please contact Debbie Ryan | dkryan@maryville-tn.gov | (865) 273-3462. |
Property Tax and Utilities Payment Options
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To pay your utility bill or your property tax bill ($1,000.00 maximum transaction) by phone 24 hours, 7 days per week, call toll free (888) 382-2262 or contact Customer Service | Monday - Friday | 8 a.m. - 4:30 p.m. | (865) 273-3456 Utility Payments by Mail: City of Maryville Utilities | P.O. Box 9760 | Maryville, TN 37801
Please include your account number on the check or money order Property Tax Payments by Mail: City of Maryville Property Taxes | 412 W. Broadway Ave. | Maryville, TN 37801 Please include your account number on the check or money order |
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This option is available for utility payments only:
Totally Automated Payment System Bank Draft is a free automatic payment program for utility payments only. Apply for automatic bank draft and save time and effort, postage, gas and check charges, and worry over misplaced bills and penalties. To apply for bank draft, complete this form, print and accompany with a voided check to City of Maryville Utilities | 412 W. Broadway Ave. | Maryville, TN 37801 As a Bank Draft customer, you will continue to receive a monthly statement that looks like a normal bill but reads "Amount to be Drafted." Your payment will be automatically drafted from the bank account on file on your normal payment due date. |
Policy Statements
The city of Maryville does not discriminate based on race, color or national origin in federal or state approved programs, pursuant to Title VI of the Civil Rights Act of 1964 (42 U.S.C. 2000d).
Download Customer Service Policy (pdf)
The Customer Service Policy outlines the agreement with customers and the City to provide electrical and water/ sewer service. The following is an excerpt from the policy regarding billing statements.
Billing
1. Bills will be rendered monthly and shall be paid at the office of COMU or through the various other methods listed under “Payment Hours”.
2. Failure to receive a bill will not release Customer from payment obligation.
3. The due date for payment of the bill will be at least 15 days for all cycles from the date of the bill.
4. Payments made after the due date will be subject to a late payment charge of 5 percent
5. A one-time courtesy adjustment of late fee per account may be allowed.
6. If the COM is unable to obtain access during regular business hours to read meters or if for any other reason correctly registered consumption cannot be obtained, the COM reserves the right to render an estimated bill to the customer on the basis of the best available information available.
The Customer Service Policy outlines the agreement with customers and the City to provide electrical and water/ sewer service. The following is an excerpt from the policy regarding billing statements.
Billing
1. Bills will be rendered monthly and shall be paid at the office of COMU or through the various other methods listed under “Payment Hours”.
2. Failure to receive a bill will not release Customer from payment obligation.
3. The due date for payment of the bill will be at least 15 days for all cycles from the date of the bill.
4. Payments made after the due date will be subject to a late payment charge of 5 percent
5. A one-time courtesy adjustment of late fee per account may be allowed.
6. If the COM is unable to obtain access during regular business hours to read meters or if for any other reason correctly registered consumption cannot be obtained, the COM reserves the right to render an estimated bill to the customer on the basis of the best available information available.
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Refund Policy
Users of this site agree to comply with the policies and procedures promulgated by the city and its departments. Deposits, payments, fees, taxes, or other charges of the city of Maryville are collected based on your account. Refunds or credits are determined on a case-by-case basis unless otherwise addressed in the rules and regulations, charter, bylaws, or ordinances of the city of Maryville, Maryville Electric Department, Maryville Public Works & Engineering Department(s), or the state of Tennessee.
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Privacy Policy
Users of our website "www.MaryvilleGov.com" may access information about the City of Maryville and its products and services, news and event updates without revealing any personal information. Within this website, the City of Maryville may ask for certain personal information to provide or send the user requested information about city services.
Information such as name, mailing address, phone number, e-mail address, type of request, and any additional information you provide, is collected by the city and is used to meet your requests. Your information is never given or sold to any third parties. Payments made online through our portal are SSL secured. |
