City of Maryville
City of Maryville, Tennessee
  • Home
    • News, Traffic & Service Updates
    • Maryville City Government Home Page >
      • Public Records
      • City Council Members
      • Boards and Commissions
      • City Manager
      • History
    • Development Services Home Page >
      • Economic Community Development
      • Codes
      • Planning
      • Signs & Alleys >
        • Election Sign Information
    • Electric Department Home Page >
      • Report an Outage
      • Operations Center
      • Tree Trimming
    • Engineering & Public Works Home Page >
      • Engineering
      • Grounds Maintenance >
        • LitterEvent
      • Streets
      • Sanitation
      • Storm Water Management >
        • Illicit Discharges
      • Traffic Operations
    • Financial Services Home Page >
      • Business License
      • Property Taxes
      • Tangible Personal Property Tax
      • Mobile Food Vendor
      • Beer Permits
      • Fireworks Permit
      • Bid Opportunities
      • Budget
      • Comprehensive Annual Financial Reports
    • Fire Department Home Page >
      • Citizens Academy Class TBA
      • Burn Permit
      • Fire History
    • Human Resources Department Home Page >
      • Frequently Asked Questions
      • ADA Compliance
    • Police Department Home Page >
      • Animal Control
      • Patrol Unit
      • Detective Unit
      • Police Administration
      • Office of Professional Standards
      • Community Oriented Policing Unit >
        • Citizens Police Academy
    • Water and Sewer Home Page >
      • Engineering
      • Plant Operations
      • FAQ Water & Sewer
      • Water Quality Report
    • Pistol Creek Wetland Center
    • Reserve City Facilities
    • Sanitation Santa
    • Vulcan
  • Online Payments
  • Customer Service
    • Utility Billing Changes
  • Jobs
  • Council Minutes
  • Community Links
    • Maryville City Schools
    • Blount County Government
    • Blount County GIS Maps
    • Blount County Community Action Agency
    • City of Alcoa
    • United Way Community Resource Directory
    • Maryville College >
      • Clayton Center for the Arts
    • Parks & Recreation
    • Chamber of Commerce >
      • Tourist Information
    • Keep Blount Beautiful
    • Blount Memorial Hospital
    • Little River Watershed
    • University of Tennessee
    • McGhee Tyson Airport
    • The Daily Times Newspaper
    • Industrial Site Locations
    • Maryville Farmers Market
    • Library
    • Downtown Maryville Association
City of Maryville Logo

​Customer Service
Financial Services Department

Welcome to the Financial Services Department. We serve our citizens, businesses, and customers with the following information related to City Government. If there is anything you cannot find, please contact us.​
To speak to a Customer Service Rep, M-F 8 a.m. to 4:30 p.m., call (865) 273-3456.

Located at the Maryville Municipal Building - Main Level (Off W. Broadway Avenue)
​8 a.m. - 4:30 p.m.  |   Monday - Friday
412 W. Broadway Avenue   |   Maryville, TN 37801   |   (865) 273-3456 Customer Service Phone   |   (865) 273-3490 Fax
Ralph Goodson, Supervisor  |   (865) 273-3465 Phone   |   regoodson@maryville-tn.gov



The City of Maryville Customer Service Department is responsible for assisting customers with utilities connections and payments, property tax payments and information, and other financial services. See below for more information on services.
Alerts and Notifications

Your Bill Has a New Look!
​The City has moved to a new utility billing provider. Read more here.


Warning About Third Party Billing Services

City of Maryville Utility customers have contacted us with questions and concerns about a third-party bill payment service named "doxo." 
As described on their website, doxo is an online payment service that advertises the ability to manage many different bills through their website.
The service uses utility company names and logos without the permission of the utilities which may lead customers to believe they are making payments directly to the utility (in our case, the City of Maryville). The payment actually goes to doxo. While the payments are being made to the City by doxo, it appears most payments through doxo are delayed. This can result in late fees to the customer's account as well as possible disconnection and associated fees.
City of Maryville is not affiliated with doxo, and is unable to track or obtain any information about the transactions made through them. We do not endorse this or any other bill payer service. We recommend paying bills through the portal at http://www.maryvillegov.com/online-payments.html.
Anyone with questions regarding their bill should call Customer Service at 865-273-3456.

Scroll Down for Payment Information

Electric Service
  • ​New Service Connections / Service Disconnection
  • Payments (see payment options below)
  • Electric service related inquiries​
  • Sign up for notifications
  • Update account
  • Current Electric Rates​
Utilities Fee Schedule
Water & Sewer Service
  • New Service Connections / Service Disconnection
  • Payments  (see payment options below)
  • Water & Sewer related inquiries
  • Sign up for notifications
  • ​Update account​
  • Current Water & Sewer Rates

Beginning Monday, September 30 online bill viewing will be suspended through the end of the year.
Follow this link for more information.
To pay online, ​click here.
This is a secure third-party financial transaction site.

Property Taxes
​click for information about property taxes
​
Share the Warmth
Share the Warmth is a program designed to assist people who are unable to pay for their utilities - often elderly, disabled, families with small children - who are in need. Whether helping them survive the cold or extreme heat, would you consider helping your neighbors?

​For more information about the program, how to contribute or how to apply,
please contact Debbie Ryan   |   dkryan@maryville-tn.gov   |   (865) 273-3462.

Property Tax and Utilities Payment Options

Photo of cell phone
Postage Stamp
Fingers on a keyboard

​To pay your utility bill or your property tax bill ($1,000.00 maximum transaction) by phone 24 hours, 7 days per week, call toll free (888) 382-2262 or contact Customer Service   |   Monday - Friday  |  8 a.m. - 4:30 p.m.  |  (865) 273-3456
Utility Payments by Mail: City of Maryville Utilities  |  P.O. Box 9760   |   Maryville, TN 37801 ​
​Please include your account number on the check or money order

Property Tax Payments by Mail: City of Maryville Property Taxes  |  412 W. Broadway Ave.  |  Maryville, TN 37801
​Please include your account number on the check or money order
We also offer online payments for Utilities Payments and Property Tax Payments ($1,000 maximum credit card transaction). This is a secure third-party financial transaction site.
Pay Online - Utilities and Property Tax
Automatic Bill Pay graphic
This option is available for utility payments only:
Totally Automated Payment System Bank Draft is a free automatic payment program for utility payments only.
Apply for automatic bank draft and save time and effort, postage, gas and check charges, and worry over misplaced bills and penalties.

To apply for bank draft, complete this form, print and accompany with a voided check to City of Maryville Utilities  |  412 W. Broadway Ave.   |   Maryville, TN 37801 ​

As a Bank Draft customer, you will continue to receive a monthly statement that looks like a normal bill but reads "Amount to be Drafted."  Your payment will be automatically drafted from the bank account on file on your normal payment due date.
​


​Policy Statements

The city of Maryville does not discriminate based on race, color or national origin in federal or state approved programs, pursuant to Title VI of the Civil Rights Act of 1964 (42 U.S.C. 2000d).


Download Customer Service Policy (pdf)
​

The Customer Service Policy outlines the agreement with  customers and the City to provide electrical and water/ sewer service. The following is an excerpt from the policy regarding billing statements.
​
Billing
1. Bills will be rendered monthly and shall be paid at the office of COMU or through the various other methods listed under “Payment Hours”.
2. Failure to receive a bill will not release Customer from payment obligation.
3. The due date for payment of the bill will be at least 15 days for all cycles from the date of the bill.
4. Payments made after the due date will be subject to a late payment charge of 5 percent
5. A one-time courtesy adjustment of late fee per account may be allowed.
​6. If the COM is unable to obtain access during regular business hours to read meters or if for any other reason correctly registered consumption cannot be obtained, the COM reserves the right to render an estimated bill to the customer on the basis of the best available information available.

Refund Policy
Users of this site agree to comply with the policies and procedures promulgated by the city and its departments. Deposits, payments, fees, taxes, or other charges of the city of Maryville are collected based on your account. Refunds or credits are determined on a case-by-case basis unless otherwise addressed in the rules and regulations, charter, bylaws, or ordinances of the city of Maryville, Maryville Electric Department, Maryville Public Works & Engineering Department(s), or the state of Tennessee.​
Privacy Policy
Users of our website "www.MaryvilleGov.com" may access information about the City of Maryville and its products and services, news and event updates without revealing any personal information. Within this website, the City of Maryville may ask for certain personal information to provide or send the user requested information about city services.
 
Information such as name, mailing address, phone number, e-mail address, type of request, and any additional information you provide, is collected by the city and is used to meet your requests. Your information is never given or sold to any third parties.
 
Payments made online through our portal are SSL secured.

Policy

The City of Maryville does not discriminate based on race, color or national origin in federal or state approved programs, pursuant to Title VI of the Civil Rights Act of 1964 (42 U.S.C. 2000d).
​

ADA Compliance
Privacy/ Refund Policy

    Contact Us

    Messages submitted through this site may be delayed. For quicker results please call 273-3900. Please include your home address and/or phone number in the comments section if you would like us to contact you regarding your comments. In the event of an Emergency, please call 911.
Submit

Locations & Business Hours

Municipal Center Offices
400 West Broadway Avenue
Maryville, TN  37801 
8 a.m. - 5 p.m.*
865-273-3900

*Development Services, Engineering, and Administration departments are closed for lunch 12 p.m. - 1 p.m.

Customer Service Desk
400 West Broadway Avenue
Maryville, TN 37801 
8 a.m. - 4:30 p.m.
865-273-3456


Operations Center Offices
332 Home Avenue
Maryville, TN 37801
7:30 a.m. - 4 p.m.
865-273-3300



City of Maryville Logo
The City of Maryville is committed to providing equal access to City facilities, programs, meetings and services and we do comply with the Americans with Disabilities Act of 1990. In order to assist individuals with disabilities who require accommodations for participation in or access to City programs, services, and/or meetings, the City requests that individuals make requests for these accommodations at least seventy-two (72) hours ahead of the scheduled program, service, and/or meeting. To make arrangements, contact the ADA Coordinator, at (865) 273-3430 or email at adainfo@maryville-tn.gov