​Customer Service
Financial Services Department

Welcome to the Financial Services Department. We serve our citizens, businesses, and customers with the following information related to City Government. If there is anything you cannot find, please contact us.​
To speak to a Customer Service Rep, M-F 8 a.m. to 4:30 p.m., call (865) 273-3456.
Located at the Maryville Municipal Building - Main Level (Off W. Broadway Avenue)
​8 a.m. - 4:30 p.m.  |   Monday - Friday
412 W. Broadway Avenue   |   Maryville, TN 37801   |   (865) 273-3456 Customer Service Phone   
Ralph Goodson, Supervisor  |   (865) 273-3465 Phone   |   regoodson@maryville-tn.gov


The City of Maryville Customer Service Department is responsible for assisting customers with utilities connections and payments, property tax payments and information, and other financial services. See below for more information on services.
Alerts, News and Notifications

More Payment Options Available to Customers. Read more here.
​The City has moved to a new utility billing provider. Read more here.
Warning About Third Party Billing Services. Read more here.

Scroll Down for Payment Information

Electric Service
Water & Sewer Service
Property Taxes
​click for information about property taxes
​
Wondering why your power bill changes so much each month? 
Click here for information from TVA that might help explain the changes. 
Share the Warmth
Share the Warmth is a program designed to assist people who are unable to pay for their utilities - often elderly, disabled, families with small children - who are in need. Whether helping them survive the cold or extreme heat, would you consider helping your neighbors?

To download the Share the Warmth Agreement (Click here).

​For more information about the program, how to contribute or how to apply,
please contact Chandra Pickering   |  cdpickering@maryville-tn.gov   |   (865) 273-3462.
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Home Uplift Program
The City of Maryville has partnered with TVA EnergyRight to bring Home Uplift to our community. Through Home Uplift, income-qualified residents can receive valuable home energy upgrades that will improve their homes energy efficiency and comfort and lower their utility bills – at no cost to them. 
 
Applications are being accepted on a first-come, first-served basis at this time. To download the Home Uplift Homeowner Application (Click here) 
 
For more information about the program or questions regarding your application, please contact Chandra Pickering
Email: cdpickering@maryville-tn.gov 
Phone: (865)273-3462
 
Struggling with High Energy Bills
We know times are tough. If you are struggling to afford your energy bills, visit EnergyRight.com/residential to find resources that can help you save energy and money. If you don’t know where to start, we’d recommend the following:
  • Register for a free Virtual Home Energy Evaluation or sign up to attend a Virtual Home Energy Workshop.
  • Stop by The City of Maryville Customer Service to pick up a TVA EnergyRight DIY Home Energy Assessment. 
  • You can also watch DIY videos filled with tips and tricks to help you begin tackling energy savings projects yourself.

Property Tax and Utilities Payment Options 

Method of Payment
Fee Information
Details
By mail with stub & return envelope
NO FEE
Utility invoices include a detachable stub and a return envelope that is barcoded with information needed for lockbox processing. Please include your account number on the check or money order
By mail without stub & return envelope
NO FEE
This option should only be used for Utility & Property Tax payments when the stub and/or return envelope has been misplaced. Address: City of Maryville Utilities 412 W. Broadway Ave. Maryville, TN 37801. Please include your account number on the check or money order.
Drop off
NO FEE
Drop off your utility payment in the white dropbox outside the building at the west end of the parking lot near the statue & flags. Check or money order only. Please do not put cash in the drop box. 
Automatic bank draft for utilities
NO FEE
Totally Automated Payment System Bank Draft is a free automatic payment program for utility payments only. Apply for automatic bank draft and save time and effort, postage, gas, check charges, and worry over misplaced bills and penalties. Contact Customer Service to initiate. 
Through your bank's bill pay service
NO FEE
Set up payment through your bank. 
Online with a credit card, debit card or e-check
2.85%
We also offer online payments for Utilities Payments and Property Tax Payments and the option to view and pay bills by email and text messaging. This is a secure third-party financial transaction site. 
By phone with a credit or debit card
2.85%
To pay your utility bill by phone 24 hours, 7 days per week, call toll free
​(888) 382-2262 or call Customer Service M - F 8 a.m.- 4:30 p.m. (865) 273-3456.
To apply for Totally Automated Payment System Bank Draft (Click here), complete the form, print and accompany with a voided check to City of Maryville Utilities 412 W. Broadway Ave. Maryville, TN 37801 • As a Bank Draft customer, you will continue to receive a monthly statement that looks like a normal bill but ready "Amount to be Drafted". Your payment will be automatically drafted from the bank account on file on your normal payment due date. All credit/debit card payments and e-check payments will be assessed a 2.85% transaction fee by the third-party vendors whether processed online, by using our automated IVR phone system or at the Municipal Center. This fee goes directly to the third party vendors for the service and will appear as a separate charge on your statement. 
To download the Method of Payment and Fee chart above as a pdf file, click here.
Pay Online

COVID-19 Utility and Other Services Payment Options
COVID-19 Opciones de pago de servicios públicos y otros servicios​

​In-person payments will be accepted beginning June 1, however the following options are available as an alternative.
  • ​​Drop off your utility payment in the white dropbox outside the building at the west end of the parking lot near the statue & flags.
  • Mail your utility payment using the return envelope provided with your bill statement.
  • Pay your utility bill through your financial institution’s Bill Pay Service​.
  • We’ll also be glad to set your utility account to automatic bank draft, give us a call for more information.
  • Additionally, payments may be made on our website or by phone 865-273-3456 - There is a service fee of 2.85% of your amount due for this service. 
  • For other payments such as permits fees you can use the drop box or call the appropriate department for more information and methods of payment. 
​Thank you for your help and patience as we all continue fighting the spread of this virus.
Los pagos en persona se aceptarán a partir del 1 de junio. Sin embargo, las siguientes opciones están disponibles como alternativa.
  • Use el buzón blanco afuera del edificio para dejar su pago.
  • Envíe su pago de servicios públicos en el sobre de devolución que se le ha proveido con su estado de cuenta.
  • Pague su factura de servicios públicos a través del servicio de pago de facturas de su banco.
  • Llámenos para configurar un pago bancario de giro automático.
  • Los pagos pueden hacerse en nuestro pagina en la web o por teléfono 865-273-3456.
  • Hay un cargo por servicio del 2.85% de la cantidad total del pago para pagos con tarjetas.
  • Para otros pagos, como tarifas de permisos, puede usar el buzón o llamar al departamento correspondiente para obtener más información y métodos de pago.

Gracias por su paciencia mientras luchamos contra la propagación de este virus.


​Policy Statements

The city of Maryville does not discriminate based on race, color or national origin in federal or state approved programs, pursuant to Title VI of the Civil Rights Act of 1964 (42 U.S.C. 2000d).


Download Customer Service Policy (pdf)
​
The Customer Service Policy outlines the agreement with  customers and the City to provide electrical and water/ sewer service. The following is an excerpt from the policy regarding billing statements.
​
Billing
1. Bills will be rendered monthly and shall be paid at the office of COMU or through the various other methods listed under “Payment Hours”.
2. Failure to receive a bill will not release Customer from payment obligation.
3. The due date for payment of the bill will be at least 15 days for all cycles from the date of the bill.
4. Payments made after the due date will be subject to a late payment charge of 5 percent
5. A one-time courtesy adjustment of late fee per account may be allowed.
​6. If the COM is unable to obtain access during regular business hours to read meters or if for any other reason correctly registered consumption cannot be obtained, the COM reserves the right to render an estimated bill to the customer on the basis of the best available information available.
Refund Policy
Users of this site agree to comply with the policies and procedures promulgated by the city and its departments. Deposits, payments, fees, taxes, or other charges of the city of Maryville are collected based on your account. Refunds or credits are determined on a case-by-case basis unless otherwise addressed in the rules and regulations, charter, bylaws, or ordinances of the city of Maryville, Maryville Electric Department, Maryville Public Works & Engineering Department(s), or the state of Tennessee.​
Privacy Policy
Users of our website "www.MaryvilleGov.com" may access information about the City of Maryville and its products and services, news and event updates without revealing any personal information. Within this website, the City of Maryville may ask for certain personal information to provide or send the user requested information about city services.
 
Information such as name, mailing address, phone number, e-mail address, type of request, and any additional information you provide, is collected by the city and is used to meet your requests. Your information is never given or sold to any third parties.
 
Payments made online through our portal are SSL secured.