​Customer Service
Financial Services Department

Welcome to the Financial Services Department. We serve our citizens, businesses, and customers with the following information related to City Government. If there is anything you cannot find, please contact us.​
To speak to a Customer Service Rep, M-F 8 a.m. to 4:30 p.m., call (865) 273-3456.

Please be advised: 

The US Postal Service has experienced delays due to the holidays and COVID-related issues. This could result in a delay in the delivery of your utility bill.  If you have not received your monthly utility bill, please call Customer Service at 865-273-3456 for assistance.  As a reminder, failure to receive a bill will not release Customers from payment obligations. Please contact us if you would like to learn more about any of our alternative billing options - including online billing with text and email bill delivery options.

COVID-19 Utility and Other Services Payment Options
COVID-19 Opciones de pago de servicios públicos y otros servicios​

​In-person payments will be accepted beginning June 1, however the following options are available as an alternative.
  • ​​Drop off your utility payment in the white dropbox outside the building at the west end of the parking lot near the statue & flags.
  • Mail your utility payment using the return envelope provided with your bill statement.
  • Pay your utility bill through your financial institution’s Bill Pay Service​.
  • We’ll also be glad to set your utility account to automatic bank draft, give us a call for more information.
  • Additionally, payments may be made on our website or by phone 865-273-3456 - There is a service fee of 2.85% of your amount due for this service. 
  • For other payments such as permits fees you can use the drop box or call the appropriate department for more information and methods of payment. 
​Thank you for your help and patience as we all continue fighting the spread of this virus.
Los pagos en persona se aceptarán a partir del 1 de junio. Sin embargo, las siguientes opciones están disponibles como alternativa.
  • Use el buzón blanco afuera del edificio para dejar su pago.
  • Envíe su pago de servicios públicos en el sobre de devolución que se le ha proveido con su estado de cuenta.
  • Pague su factura de servicios públicos a través del servicio de pago de facturas de su banco.
  • Llámenos para configurar un pago bancario de giro automático.
  • Los pagos pueden hacerse en nuestro pagina en la web o por teléfono 865-273-3456.
  • Hay un cargo por servicio del 2.85% de la cantidad total del pago para pagos con tarjetas.
  • Para otros pagos, como tarifas de permisos, puede usar el buzón o llamar al departamento correspondiente para obtener más información y métodos de pago.

Gracias por su paciencia mientras luchamos contra la propagación de este virus.
​Utility Bills, Late & Disconnect Notices updated May 29
  • All payment and disconnect policies and fees will be reinstated June 1, 2020.
  • Disconnections and fees will be reinstated June 1 for delinquent balance accounts.
  • Utility bills and notices will continue to be mailed.
  • Please contact Customer Service to pay or discuss payment arrangements in order to avoid disconnection.​ (865) 273-3456.

  • Todas las polízas y tarifas/costos de pago y desconexión se restablecerán el 1 de junio de 2020
  • Las desconexiones y tarifas se restablecerán el 1 de junio para las cuentas con balance delinquente.
  • Se seguirán enviando facturas y avisos
  • Comuníquese con el Servicio al Cliente (865-273-3456) para pagar o discutir los arreglos de pago.
Located at the Maryville Municipal Building - Main Level (Off W. Broadway Avenue)
​8 a.m. - 4:30 p.m.  |   Monday - Friday
412 W. Broadway Avenue   |   Maryville, TN 37801   |   (865) 273-3456 Customer Service Phone   |   (865) 273-3490 Fax
Ralph Goodson, Supervisor  |   (865) 273-3465 Phone   |   regoodson@maryville-tn.gov


The City of Maryville Customer Service Department is responsible for assisting customers with utilities connections and payments, property tax payments and information, and other financial services. See below for more information on services.
Alerts, News and Notifications

More Payment Options Available to Customers - Coming February 2020. Read more here.
​The City has moved to a new utility billing provider. Read more here.
Warning About Third Party Billing Services. Read more here.

Scroll Down for Payment Information

Electric Service
Water & Sewer Service
Property Taxes
​click for information about property taxes
​
Share the Warmth
Share the Warmth is a program designed to assist people who are unable to pay for their utilities - often elderly, disabled, families with small children - who are in need. Whether helping them survive the cold or extreme heat, would you consider helping your neighbors?

​For more information about the program, how to contribute or how to apply,
please contact Debbie Ryan   |   dkryan@maryville-tn.gov   |   (865) 273-3462.

Home Uplift Program
Due to limited funding, we are no longer accepting applications for the Home Uplift program in 2020. Pending renewed funding, we will begin accepting applications in 2021 on a first-come, first-served basis. Please check back at that time for more information.
 
ABOUT HOME UPLIFT
The City of Maryville has partnered with TVA EnergyRight to bring Home Uplift to our community. Through Home Uplift, income-qualified residents can receive valuable home energy upgrades that will improve their home’s energy efficiency and comfort and lower their utility bills – at no cost to them. Home Uplift is about creating change that will improve quality of life for families in our community who need it most.
 
STRUGGLING WITH HIGH ENERGY BILLS?
We know times are tough. If you’re struggling to afford your energy bills, visit EnergyRight.com/residential to find resources that can help you save energy and money around your home today. If you don’t know where to start, we’d recommend registering for a free virtual Home Energy Evaluation or signing up to attend a virtual Home Energy Workshop. You can also watch DIY videos filled with tips and tricks to help you begin tackling energy-saving projects yourself.

Property Tax and Utilities Payment Options
Utility Payments by Mail with stub: City of Maryville Utilities  |  P.O. Box 9760   |   Maryville, TN 37801 ​
​Please include your account number on the check or money order

Utility Payments by Mail without stub: City of Maryville Utilities  |  412 W. Broadway Ave.   |   Maryville, TN 37801 ​
​Please include your account number on the check or money order

Or,  Drop off your utility payment in the white dropbox outside the building at the west end of the parking lot near the statue & flags

Property Tax Payments by Mail: City of Maryville Property Taxes  |  412 W. Broadway Ave.  |  Maryville, TN 37801
​Please include your account number on the check or money order
We also offer online payments for Utilities Payments and Property Tax Payments and the option to view & pay bills by email and text messaging. 
​This is a secure third-party financial transaction site and a 2.85% fee applies.

​To pay your utility bill or your property tax bill by phone 24 hours, 7 days per week, call toll free (888) 382-2262
​or contact Customer Service   |   Monday - Friday  |  8 a.m. - 4:30 p.m.  |  (865) 273-3456   |   2.85% fee applies
This option is available for utility payments only:
Totally Automated Payment System Bank Draft is a free automatic payment program for utility payments only.
Apply for automatic bank draft and save time and effort, postage, gas and check charges, and worry over misplaced bills and penalties.

To apply for bank draft, complete this form, print and accompany with a voided check to City of Maryville Utilities  |  412 W. Broadway Ave.   |   Maryville, TN 37801 ​

As a Bank Draft customer, you will continue to receive a monthly statement that looks like a normal bill but reads "Amount to be Drafted."  Your payment will be automatically drafted from the bank account on file on your normal payment due date.
​


​Policy Statements

The city of Maryville does not discriminate based on race, color or national origin in federal or state approved programs, pursuant to Title VI of the Civil Rights Act of 1964 (42 U.S.C. 2000d).


Download Customer Service Policy (pdf)
​
The Customer Service Policy outlines the agreement with  customers and the City to provide electrical and water/ sewer service. The following is an excerpt from the policy regarding billing statements.
​
Billing
1. Bills will be rendered monthly and shall be paid at the office of COMU or through the various other methods listed under “Payment Hours”.
2. Failure to receive a bill will not release Customer from payment obligation.
3. The due date for payment of the bill will be at least 15 days for all cycles from the date of the bill.
4. Payments made after the due date will be subject to a late payment charge of 5 percent
5. A one-time courtesy adjustment of late fee per account may be allowed.
​6. If the COM is unable to obtain access during regular business hours to read meters or if for any other reason correctly registered consumption cannot be obtained, the COM reserves the right to render an estimated bill to the customer on the basis of the best available information available.
Refund Policy
Users of this site agree to comply with the policies and procedures promulgated by the city and its departments. Deposits, payments, fees, taxes, or other charges of the city of Maryville are collected based on your account. Refunds or credits are determined on a case-by-case basis unless otherwise addressed in the rules and regulations, charter, bylaws, or ordinances of the city of Maryville, Maryville Electric Department, Maryville Public Works & Engineering Department(s), or the state of Tennessee.​
Privacy Policy
Users of our website "www.MaryvilleGov.com" may access information about the City of Maryville and its products and services, news and event updates without revealing any personal information. Within this website, the City of Maryville may ask for certain personal information to provide or send the user requested information about city services.
 
Information such as name, mailing address, phone number, e-mail address, type of request, and any additional information you provide, is collected by the city and is used to meet your requests. Your information is never given or sold to any third parties.
 
Payments made online through our portal are SSL secured.