Administrative Services Department
Sarah McCroskey
Administrative Assistant II, Administration
Sarah McCroskey represents the kind of employee every organization hopes to have on its team. No matter how busy the day may be, she is always willing to lend a helping hand and approaches her work with a supportive, encouraging attitude. Her kindness and genuine consideration for others contribute to a positive workplace where colleagues feel valued and respected.
Sarah consistently goes above and beyond in her role, demonstrating a level of reliability and professionalism her coworkers depend on. Thoughtful and insightful, she collaborates effectively across teams, helping identify practical solutions and move projects forward with purpose and care.
Through her strong work ethic, team first mindset, and ability to uplift those around her, Sarah truly embodies the spirit of public service. She is highly deserving of recognition during Public Service Recognition Week and of this honor as a Public Service Excellence Award recipient.
Administrative Assistant II, Administration
Sarah McCroskey represents the kind of employee every organization hopes to have on its team. No matter how busy the day may be, she is always willing to lend a helping hand and approaches her work with a supportive, encouraging attitude. Her kindness and genuine consideration for others contribute to a positive workplace where colleagues feel valued and respected.
Sarah consistently goes above and beyond in her role, demonstrating a level of reliability and professionalism her coworkers depend on. Thoughtful and insightful, she collaborates effectively across teams, helping identify practical solutions and move projects forward with purpose and care.
Through her strong work ethic, team first mindset, and ability to uplift those around her, Sarah truly embodies the spirit of public service. She is highly deserving of recognition during Public Service Recognition Week and of this honor as a Public Service Excellence Award recipient.
Financial Services
Cristy West
Sr. Customer Service Representative, Financial Services
Cristy West has been a loyal employee of the City of Maryville Finance Department since 2002, bringing 23 years of dedication, growth, and exceptional service to both customers and coworkers. Beginning her career as a Customer Service Representative, Cristy quickly embraced every opportunity to expand her knowledge—mastering software, policies, and processes across Finance. Her deep understanding of customer service, shaped early in her career by the belief that customers can become “family,” has defined her approach ever since.
Promoted to Senior Customer Service Representative in August 2019, Cristy became the lead for the Customer Service team and the trusted “go‑to” resource for her peers. She seamlessly balances her responsibilities, from assisting internal and external customers to stepping in wherever support is needed. Coworkers consistently turn to Cristy for guidance, knowing they will receive accurate answers, thoughtful problem‑solving, and genuine support. Her willingness to learn additional finance roles provides continuity and development across the department.
Cristy’s impact extends beyond technical processes. Customers frequently request her by name, reflecting the trust she builds through consistent, compassionate service. Internally, her “can‑do” attitude and her healing sense of humor brightens even the busiest days. Her enthusiasm for planning and decorating for departmental lunches and special events brings the team together.
Through her guidance, reliability, and heartfelt commitment to helping others succeed, Cristy West exemplifies the best of public service. Her contributions strengthen not only the Finance Department but also the experience of every customer and colleague she serves, making her a truly deserving recipient of the Outstanding Recognition Award.
Sr. Customer Service Representative, Financial Services
Cristy West has been a loyal employee of the City of Maryville Finance Department since 2002, bringing 23 years of dedication, growth, and exceptional service to both customers and coworkers. Beginning her career as a Customer Service Representative, Cristy quickly embraced every opportunity to expand her knowledge—mastering software, policies, and processes across Finance. Her deep understanding of customer service, shaped early in her career by the belief that customers can become “family,” has defined her approach ever since.
Promoted to Senior Customer Service Representative in August 2019, Cristy became the lead for the Customer Service team and the trusted “go‑to” resource for her peers. She seamlessly balances her responsibilities, from assisting internal and external customers to stepping in wherever support is needed. Coworkers consistently turn to Cristy for guidance, knowing they will receive accurate answers, thoughtful problem‑solving, and genuine support. Her willingness to learn additional finance roles provides continuity and development across the department.
Cristy’s impact extends beyond technical processes. Customers frequently request her by name, reflecting the trust she builds through consistent, compassionate service. Internally, her “can‑do” attitude and her healing sense of humor brightens even the busiest days. Her enthusiasm for planning and decorating for departmental lunches and special events brings the team together.
Through her guidance, reliability, and heartfelt commitment to helping others succeed, Cristy West exemplifies the best of public service. Her contributions strengthen not only the Finance Department but also the experience of every customer and colleague she serves, making her a truly deserving recipient of the Outstanding Recognition Award.
Public Safety
Nathian Hernandez
Firefighter Engineer / EMT, Maryville Fire Department
Since joining the City of Maryville Fire Department in September 2023, Nathian Hernandez has consistently demonstrated professionalism, dedication, and excellence in public service. Bringing valuable formal training and prior experience with him, Nathian has continued to build on that foundation through hard work, initiative, and a strong commitment to continuous improvement.
Nathian has earned key certifications, including Driver Engineer and Aerial Operator, and uses his growing skillset to strengthen the department as a whole. Rather than keeping knowledge to himself, he actively supports and mentors others, contributing to a culture of shared learning and accountability.
Each day, Nathian shows up with consistency, humility, and a strong work ethic. He leads by example and has become an informal leader within the department—someone newer firefighters look to because of the standard he sets. Through mentoring, teamwork, and service focused leadership, Nathian continues to make a lasting impact on the department and the community it serves.
The City of Maryville Fire Department is stronger because of Nathian Hernandez, and he is highly deserving of this recognition.
Firefighter Engineer / EMT, Maryville Fire Department
Since joining the City of Maryville Fire Department in September 2023, Nathian Hernandez has consistently demonstrated professionalism, dedication, and excellence in public service. Bringing valuable formal training and prior experience with him, Nathian has continued to build on that foundation through hard work, initiative, and a strong commitment to continuous improvement.
Nathian has earned key certifications, including Driver Engineer and Aerial Operator, and uses his growing skillset to strengthen the department as a whole. Rather than keeping knowledge to himself, he actively supports and mentors others, contributing to a culture of shared learning and accountability.
Each day, Nathian shows up with consistency, humility, and a strong work ethic. He leads by example and has become an informal leader within the department—someone newer firefighters look to because of the standard he sets. Through mentoring, teamwork, and service focused leadership, Nathian continues to make a lasting impact on the department and the community it serves.
The City of Maryville Fire Department is stronger because of Nathian Hernandez, and he is highly deserving of this recognition.
Travis Hill
Police Sergeant, Maryville Police Department
Sergeant Travis Hill exemplifies the true meaning of public service. He consistently conducts himself with professionalism, integrity, and a genuine commitment to serving others, making a daily impact within the Maryville Police Department and throughout the greater community.
Sergeant Hill routinely places the needs of others above his own and approaches his work with a positive, service oriented attitude. His responsibilities include working closely with the school system, supporting departmental accreditation efforts, and organizing the Citizens Police Academy—each of which strengthens community trust and engagement.
Beyond his assigned duties, Sergeant Hill regularly volunteers to assist wherever needed, demonstrating exceptional teamwork and dependability. He is always willing to step in, offer support, and contribute to the success of others.
Sergeant Hill’s dedication, work ethic, and servant leadership make the City of Maryville a better place to live and work. He is truly deserving of recognition as a Public Service Excellence Award winner.
Police Sergeant, Maryville Police Department
Sergeant Travis Hill exemplifies the true meaning of public service. He consistently conducts himself with professionalism, integrity, and a genuine commitment to serving others, making a daily impact within the Maryville Police Department and throughout the greater community.
Sergeant Hill routinely places the needs of others above his own and approaches his work with a positive, service oriented attitude. His responsibilities include working closely with the school system, supporting departmental accreditation efforts, and organizing the Citizens Police Academy—each of which strengthens community trust and engagement.
Beyond his assigned duties, Sergeant Hill regularly volunteers to assist wherever needed, demonstrating exceptional teamwork and dependability. He is always willing to step in, offer support, and contribute to the success of others.
Sergeant Hill’s dedication, work ethic, and servant leadership make the City of Maryville a better place to live and work. He is truly deserving of recognition as a Public Service Excellence Award winner.
Fleet
John Hudgens
Vehicle and Equipment Mechanic, Fleet Maintenance
We are proud to recognize a key member of our fleet team whose expertise and leadership are essential to our daily operations, John Hudgens, an ASE Master Mechanic with a true "heart of a helper".
In a shop environment, having someone with deep experience isn't just an advantage, it’s a necessity. As our oldest and most experienced mechanic, John provides a level of knowledge that the entire team relies on. Whether it is diagnosing a complex engine issue or rolling up his sleeves to get dirty on a difficult repair, John brings a level of professionalism and dedication that sets a high standard for public service.
What truly sets John apart is his specialized skill as a fabricator. He is currently the primary mechanic in the shop who can build or modify parts from scratch. This ability allows us to find the best solutions to unique challenges, often saving time and resources by keeping specialized work in-house.
But John’s value goes beyond his own technical abilities. He is committed to the growth of the whole department and is actively teaching other team members how to weld and fabricate. By passing down his years of experience, he is ensuring that the team remains successful and prepared for the future.
Public service is a calling for those who want to make a difference, and John embodies that every day. He is never too busy to offer guidance or a helping hand to a coworker. On behalf of the entire team, thank you, John, for your technical expertise, your willingness to mentor others, and your tireless work ethic. You are a crucial part of our success, and we appreciate everything you do.
Vehicle and Equipment Mechanic, Fleet Maintenance
We are proud to recognize a key member of our fleet team whose expertise and leadership are essential to our daily operations, John Hudgens, an ASE Master Mechanic with a true "heart of a helper".
In a shop environment, having someone with deep experience isn't just an advantage, it’s a necessity. As our oldest and most experienced mechanic, John provides a level of knowledge that the entire team relies on. Whether it is diagnosing a complex engine issue or rolling up his sleeves to get dirty on a difficult repair, John brings a level of professionalism and dedication that sets a high standard for public service.
What truly sets John apart is his specialized skill as a fabricator. He is currently the primary mechanic in the shop who can build or modify parts from scratch. This ability allows us to find the best solutions to unique challenges, often saving time and resources by keeping specialized work in-house.
But John’s value goes beyond his own technical abilities. He is committed to the growth of the whole department and is actively teaching other team members how to weld and fabricate. By passing down his years of experience, he is ensuring that the team remains successful and prepared for the future.
Public service is a calling for those who want to make a difference, and John embodies that every day. He is never too busy to offer guidance or a helping hand to a coworker. On behalf of the entire team, thank you, John, for your technical expertise, your willingness to mentor others, and your tireless work ethic. You are a crucial part of our success, and we appreciate everything you do.
Public Utilities
Scotty Martin,
Water and Sewer Construction Supervisor, Public Utilities
With nearly 40 years of dedicated service, Scotty Martin exemplifies reliability, expertise, and a deep commitment to public service. Having worked his way through the ranks, Scotty brings an exceptional level of institutional knowledge to his supervisory role, allowing him to approach every challenge with experience, confidence, and perspective.
Known throughout the department as the “go-to” person, Scotty consistently steps up when it matters most. He responds to emergencies at all hours, supports city events regardless of conditions, and remains steady and dependable in high-pressure situations. His readiness to act reflects not only technical skill, but also a strong sense of responsibility to the community he serves.
Scotty’s impact extends beyond the work itself. He treats customers, contractors, and coworkers with respect and patience, fostering trust and cooperation across every interaction. His leadership is built on approachability and mutual respect, creating an environment where people feel comfortable relying on his guidance and experience.
Equally important is the character Scotty brings to his role each day. With a kind heart, unwavering work ethic, and a lighthearted sense of humor, he lifts those around him while consistently delivering reliable service. Scotty’s dedication has left a lasting mark on the City of Maryville, and his legacy of service will continue to be felt for years to come.
Water and Sewer Construction Supervisor, Public Utilities
With nearly 40 years of dedicated service, Scotty Martin exemplifies reliability, expertise, and a deep commitment to public service. Having worked his way through the ranks, Scotty brings an exceptional level of institutional knowledge to his supervisory role, allowing him to approach every challenge with experience, confidence, and perspective.
Known throughout the department as the “go-to” person, Scotty consistently steps up when it matters most. He responds to emergencies at all hours, supports city events regardless of conditions, and remains steady and dependable in high-pressure situations. His readiness to act reflects not only technical skill, but also a strong sense of responsibility to the community he serves.
Scotty’s impact extends beyond the work itself. He treats customers, contractors, and coworkers with respect and patience, fostering trust and cooperation across every interaction. His leadership is built on approachability and mutual respect, creating an environment where people feel comfortable relying on his guidance and experience.
Equally important is the character Scotty brings to his role each day. With a kind heart, unwavering work ethic, and a lighthearted sense of humor, he lifts those around him while consistently delivering reliable service. Scotty’s dedication has left a lasting mark on the City of Maryville, and his legacy of service will continue to be felt for years to come.
James Bond
Deputy Director Electric, Public Utilities Electric
James Bond plays a vital role in ensuring the Electric Department operates efficiently, professionally, and with a strong focus on service. Known for his responsiveness and clear communication, James consistently takes the time to listen, return calls, and provide thoughtful, respectful answers to both coworkers and customers.
As a leader, James combines deep technical expertise with a genuine commitment to teamwork and mentorship. He remains composed during challenging situations, approaching each decision with fairness, integrity, and a steady focus on doing what is right. His willingness to guide others—always encouraging and never condescending—has made him a trusted mentor across generations of employees.
James routinely goes above and beyond his daily responsibilities, often investing extra time to stay ahead of customer needs and support staff through collaboration and education. His readiness to assist other departments reflects an understanding that effective public service depends on cooperation at every level.
Equally meaningful is the consistency of his character. James brings positivity, kindness, and approachability to every interaction, creating an environment where people feel valued and supported. Through quiet leadership and heartfelt dedication, he leaves a lasting, positive impact on everyone he works with.
Deputy Director Electric, Public Utilities Electric
James Bond plays a vital role in ensuring the Electric Department operates efficiently, professionally, and with a strong focus on service. Known for his responsiveness and clear communication, James consistently takes the time to listen, return calls, and provide thoughtful, respectful answers to both coworkers and customers.
As a leader, James combines deep technical expertise with a genuine commitment to teamwork and mentorship. He remains composed during challenging situations, approaching each decision with fairness, integrity, and a steady focus on doing what is right. His willingness to guide others—always encouraging and never condescending—has made him a trusted mentor across generations of employees.
James routinely goes above and beyond his daily responsibilities, often investing extra time to stay ahead of customer needs and support staff through collaboration and education. His readiness to assist other departments reflects an understanding that effective public service depends on cooperation at every level.
Equally meaningful is the consistency of his character. James brings positivity, kindness, and approachability to every interaction, creating an environment where people feel valued and supported. Through quiet leadership and heartfelt dedication, he leaves a lasting, positive impact on everyone he works with.
Engineering, Development and Public Works
Thomas Vananda
Grounds Maintenance Crew Leader, Engineering and Public Works
Thomas Vananda has been a valued City employee for nearly 28 years. Beginning his career on the sanitation team, Thomas found his professional home in Grounds Maintenance, where he has built a long-standing reputation for excellence, leadership, and integrity.
As a Grounds Maintenance Crew Leader, Thomas plays a vital role in daily operations and complex projects, including highly visible work in the downtown area. He brings a strong eye for detail, a thoughtful approach to project completion, and a consistent focus on quality and efficiency. His ability to plan ahead and improve processes makes a meaningful difference in both results and team performance.
Thomas is also known for his calm, respectful demeanor and his willingness to mentor new employees. He leads by example, helping others grow in their roles and supporting long term career development within the City.
In addition to his service to the City, Thomas honorably served in the National Guard for 20 years, including a long term deployment. His dedication, compassion, and professionalism make him a trusted leader and a positive representative of the City of Maryville.
Thomas truly reflects the values of public service and is highly deserving of this recognition.
Grounds Maintenance Crew Leader, Engineering and Public Works
Thomas Vananda has been a valued City employee for nearly 28 years. Beginning his career on the sanitation team, Thomas found his professional home in Grounds Maintenance, where he has built a long-standing reputation for excellence, leadership, and integrity.
As a Grounds Maintenance Crew Leader, Thomas plays a vital role in daily operations and complex projects, including highly visible work in the downtown area. He brings a strong eye for detail, a thoughtful approach to project completion, and a consistent focus on quality and efficiency. His ability to plan ahead and improve processes makes a meaningful difference in both results and team performance.
Thomas is also known for his calm, respectful demeanor and his willingness to mentor new employees. He leads by example, helping others grow in their roles and supporting long term career development within the City.
In addition to his service to the City, Thomas honorably served in the National Guard for 20 years, including a long term deployment. His dedication, compassion, and professionalism make him a trusted leader and a positive representative of the City of Maryville.
Thomas truly reflects the values of public service and is highly deserving of this recognition.
Travis Ryan
Codes Compliance Officer, Development Services
Travis Ryan began his career with the City in October 2022 as a Street Construction Worker in the Engineering and Public Works Department, serving on the concrete finishing crew and contributing to sidewalk improvements and public installations throughout the community.
When an internal opportunity opened for the Codes Compliance Officer position, Travis was encouraged to apply based on his strong work ethic, professionalism, and potential for growth. His diverse background—including military service with the United States Marine Corps—prepared him well for a role requiring communication, consistency, and accountability.
Since joining Development Services in November 2025, Travis has exceeded expectations as the City’s Codes Compliance Officer. He quickly mastered the complexities of case development and enforcement, helping bring nuisance properties and code violations into compliance. His work has earned positive feedback from residents who have expressed appreciation for his follow through and reliability.
Travis’s prior experience in Public Works has strengthened collaboration across departments, particularly with the Sanitation Division in addressing illegal dumping and bulk waste issues. He is also a dependable team member within Development Services, willingly assisting colleagues with enforcement tasks and special projects.
Travis’s commitment to service, teamwork, and the community makes him a valuable asset to the City and a deserving recipient of the Public Service Excellence Award.
Codes Compliance Officer, Development Services
Travis Ryan began his career with the City in October 2022 as a Street Construction Worker in the Engineering and Public Works Department, serving on the concrete finishing crew and contributing to sidewalk improvements and public installations throughout the community.
When an internal opportunity opened for the Codes Compliance Officer position, Travis was encouraged to apply based on his strong work ethic, professionalism, and potential for growth. His diverse background—including military service with the United States Marine Corps—prepared him well for a role requiring communication, consistency, and accountability.
Since joining Development Services in November 2025, Travis has exceeded expectations as the City’s Codes Compliance Officer. He quickly mastered the complexities of case development and enforcement, helping bring nuisance properties and code violations into compliance. His work has earned positive feedback from residents who have expressed appreciation for his follow through and reliability.
Travis’s prior experience in Public Works has strengthened collaboration across departments, particularly with the Sanitation Division in addressing illegal dumping and bulk waste issues. He is also a dependable team member within Development Services, willingly assisting colleagues with enforcement tasks and special projects.
Travis’s commitment to service, teamwork, and the community makes him a valuable asset to the City and a deserving recipient of the Public Service Excellence Award.
