It has come to our attention that a number of our customers did not receive their latest utility bills. We are unsure of the reason for this delivery failure since our billing vendor confirmed delivery to the U.S. Postal Service’s Processing and Distribution Center in Knoxville.
We regret this inconvenience, and we are committed to working with every affected customer to assist with payments and questions. We would encourage any concerned customers to contact Customer Service at (865) 273-3456 for assistance and to check the status of their account. Customers should be aware that even without a bill, payments are due on time. We advise customers to call us if they haven’t received a bill a few days before the normal payment due date.
We will continue to follow up with our billing vendor to ensure future mailings are processed.
Maryville Electric and Customer Service