City of Maryville
Fire Department 

Mission: To protect the lives and property of our citizens by delivery of high quality emergency response, education and prevention. 

The Maryville Fire Department is accredited by the Commission on Fire Accreditation International (CFAI). 

Low ISO ratings mean lower insurance rates for residents, businesses and industry
Maryville's ISO Rating is 2/2x

​Located at the Maryville Municipal Building - Entrance at W. Broadway Ave. and Gary Hensley Blvd.
Business Hours​   |   8 a.m. - 5 p.m.  |   Monday - Friday  ​

402 W. Broadway Avenue   |   Maryville, TN 37801   |   (865) 273-3650 Phone  
Tony J. Crisp, Fire Chief/ Director of Public Safety   |   (865) 273-3700 Phone   |    [email protected]​

Tony Jay Crisp
Director of Public Safety
[email protected]

Department Phone Directory

​Emergency 911
After-hours Line (Non-emergency)  
Mike Caylor, Deputy Fire Chief
Steven Talbott, Captain/Fire Marshal
​John Craw, Lieutenant/Fire Marshal
Sarah Harris, Lieutenant/Fire Inspector/Administrative Assistant

911
865-983-3620
​​865-273-3675
865-273-3610
​865-273-3615
​865-273-3655

Fire Hydrant Inspections
Periodically, the Maryville Fire Department services and inspects the hydrant system throughout the city. Crews test for flow, operability, and reliability. They also be lubricate caps and fittings. The inspections ensure that the system is in good working order should it be needed in case of an emergency.    

Hydrant flushing performed during inspections can occasionally make residents’ water appear rusty or brown for a short time. If this happens, running the cold water tap for a few minutes will help it clear. The water is safe to use and consume, however it is best to avoid washing clothes until the water clears. 
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Fire Department
​Site Directory

Scroll down this page for more department information.

Burn Permit
Citizens Academy
​​History

Consumer Product Safety Recalls

 

• Community Outreach
• Smoke Alarms
• Fire Marshal / Inspector
• Other Frequently Asked Questions

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Classes & Training
The Fire Department offers several training and demonstration classes for fire-related issues. Listed below are many of the opportunities in which citizens can participate. For more information, call us at 273-3650 or 273-3601.

• Smoke Alarm Installation & Battery Replacement
  • ​Hearing Impaired Smoke Alarm Installation
• Carbon Monoxide Detector Installation
• Junior Rookie School
• Exit Drills in the Home (EDITH)
• Sparky the Robot & Sparky's Hazard House 
  Home safety education and fire prevention - mobile demo can be requested at your location 
• Life Safety House
  Operated with the Alcoa Fire Department
• Citizens Fire Academy

Other Outreach Activities

• School and ​Daycare Visits
  Begins October 1, the Maryville Fire Department visits every Maryville school classroom K-5 with specialized interactive activities with age-appropriate training designed to help kids be confident about what to do if ever confronted with fire dangers.
• Firefighters Are Your Friends Program
• Blood Pressure Checks
  Periodically scheduled at Foothills Mall
• College Resident Assistant (RA) Training
• Senior Citizen Safety Program
  Burn and Fall Prevention 
• Fire Prevention Month Program
• Read with Firefighters
• Juvenile Firesetters Intervention Program

Request a Fire Engine at Special Event
Depending on resources available, we may be able to dispatch a truck to a special event. To check on availability, contact us at 273-3650 or 273-3601 or fill out the form below.
Tour the Fire Station
Groups are welcome to tour the fire station and see first-hand how Maryville Fire Department is ready to respond.
To schedule a group tour of the fire station, contact us at 273-3650 or 273-3601 or fill out the form below.
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​Citizens who need assistance with their smoke alarms - call 865-273-3655
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Safety Information About Smoke Alarms from the NFPA

• Replace smoke alarm batteries at every Daylight Savings Time to ensure they will always be working.
• A closed door may slow the spread of smoke, heat and fire. Install smoke alarms in every sleeping room and outside each separate sleeping area. Install alarms on every level of the home. Install alarms in the basement. Smoke alarms should be interconnected. When one sounds, they all sound.
• Large homes may need extra smoke alarms.
• It is best to use interconnected smoke alarms. When one smoke alarm sounds they all sound.
• Test all smoke alarms at least once a month. Press the test button to be sure the alarm is working.
• There are two kinds of alarms. Ionization smoke alarms are quicker to warn about flaming fires. Photoelectric alarms are quicker to warn about smoldering fires. It is best to use of both types of alarms in the home.
• A smoke alarm should be on the ceiling or high on a wall. Keep smoke alarms away from the kitchen to reduce false alarms. They should be at least 10 feet (3 meters) from the stove.
• People who are hard-of-hearing or deaf can use special alarms. These alarms have strobe lights and bed shakers.
• Replace all smoke alarms when they are 10 years old.

More information about smoke alarm maintenance and installation can be found through the NFPA website (click here.)

Educational Downloads from NFPA

Smoke Alarms at Home Safety Tips
​Fire Escape Planning Grid

Steven Talbott, Captain, Fire Marshal   | Office (865) 273-3610  Cell (865) 324-4600
John Craw, Lieutenant, Fire Inspector  |  (865) 273-3615
Sarah Harris, Lieutenant, Fire Inspector, Administrative Assistant |  (865) 273-3655 
Maryville's ISO (Insurance Services Organization) Rating is 2/2X
Knox Box - If you need assistance with your Knox Box (Rapid Entry System,) contact either John Craw or Sarah Harris
Click on this link for the City of Maryville Fire Department Knox Box Page: http://www.knoxbox.com/6593 ​
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Does Maryville Fire rescue animals from trees?

Despite what the TV shows tell you, Maryville Fire does not rescue kittens or other animals from trees. A member of our fire department said, "Kittens have better climbing gear than we do." They will always come down on their own.

Does Maryville Fire fill up swimming pools?

Sorry, no we don't. Fire equipment, resources, and water are not for private recreational use.

 

• Fire Prevention Bureau
• Accreditation
• Maryville Fire Mission Statement
• For Kids

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The Maryville Fire Prevention Bureau provides a number of inspection services to Maryville business and industry. Mandated ordinances and inspections are conducted in all existing commercial occupancies each year. The Building and Fire Codes are periodically updated and adopted by local ordinance and are enforceable by state law. Currently, the 2018 International Fire Code, 2018 NFPA 1, and 2018 NFPA 101 are adopted. The provisions of the code shall apply to the construction, alteration, movement, enlargement, replacement, repair, equipment, use and occupancy, location, maintenance, removal and demolition of every building or structure or any appurtenances connected or attached to such buildings or structures. The purpose of the fire code in the City of Maryville is to establish minimum requirements consistent with nationally recognized good practices for providing a reasonable level of life safety and property protection from the hazards of fire, explosion, or dangerous conditions in new and existing buildings, structures, and premises. The Fire Prevention Bureau in Maryville also serves to educate the citizens in all aspects of fire and life safety. Along with a comprehensive list of education objectives, fire inspectors provide a number of other inspection services including daycare and housing inspections. Inspectors are involved with every aspect of construction, from blueprint plan review to final acceptance testing of all fire protection equipment. Inspections are divided up into demand zones and response zones to provide consistent and knowledgeable guidance to all citizens and business owners. The Fire Prevention Education and Inspection Division provides for the prevention of fire through fire inspections and code enforcement activities. Emphasis is given to education during the code enforcement process so that the owner or manager is made aware of the necessity for fire prevention measures. Also, enforcement of the fire code allows for identification of unsafe property such as open, vacant structures which are a danger to the community and firefighters. Maryville Fire Prevention Bureau offers a variety of programs to teach young and old about fire safety and fire prevention. If you need assistance or have concerns please call or email one of our fire inspectors listed below.
 
Lieutenant   John Craw   865-273-3615  [email protected]
Lieutenant Sarah Harris  865-273-3655  [email protected]

​Accreditation On February 26, 2008, the City of Maryville Fire Department became an Accredited Agency. This milestone reached by the department, is under the auspice of the Commission on Fire Accreditation International (CFAI); the only accrediting agency for the fire service. The process, which took two and one-half years to complete, resulted in the department becoming the third accredited agency in the State of Tennessee and the 128th internationally. The CFAI accreditation process provides a well-defined, internationally recognized benchmark system used to measure the delivery of fire and emergency services to a community.
The objectives of accreditation include:

• Providing a system that improves the ability of fire agencies and community members to readily recognize and understand potential risks and hazards present within the jurisdiction;
• Determining local fire agencies’ need for up-to-date resources and emergency service delivery systems;
• Improving the agencies ability to plan for future challenges that may present themselves including the needed structure to ensure a state of readiness is maintained at all times;
• Rewarding those who actively participate in the accreditation program, achieving excellence in service and establishing a plan for continuous improvement.
  

​The process includes three major components. The first, being a self-assessment as to the current condition of the agency as it relates to their ability to perform tasks associated with protecting the lives and property of the citizens they serve. This assessment requires the mastery of 244 performance indicators divides among ten core categories.

These include:

• Governance and Administration
  
• Assessment and Planning
  
• Goals and Objectives
  
• Financial Resources
  
• Programs
  
• Physical Resources
  
• Training and Competency
  
• Essential Resources
  
• Human Resources
  
• External Systems Relationships

The second is a detailed Strategic Plan based on current and projected needs. The five year plan allows for the construction of a “roadmap” that insures the agencies ability to achieve its mission; not only at the present time, but into the future. The last component, The Standards of Cover/Risk Assessment, involves a physical survey of structures and facilities within the jurisdiction; for Maryville this meant over 1000 specific evaluations. These evaluations are then used to determine the levels of risk present in the community. Once complete, the compiled data allows the agency to determine what steps will be involved in ensuring their ability to mitigate possible emergency incidents. Once accreditation status has been achieved, CFAI requires an annual in-depth report that ensures the benchmarks that were achieved, are maintained. After a five year period, the re-accreditation process begins, thus proving continuous quality improvement.

Our Vision
To serve the community with innovation, responsiveness, knowledge, and professionalism.
Our Values
We are accountable to those we serve. We resolve to be role models in the community to take the fire department to the highest level of service through teamwork, technology, and training. To recruit and retain a well trained diversified team who are proactive in providing quality service.
Our Commitment
Provide aggressive public fire education to ensure our community is aware of the risks and to work with them to reduce those risks. We encourage change to ensure we maintain a high level of development in operations, training, wellness and education. We are committed to community involvement and shared leadership to develop innovative thinking and effective communication at all levels of service to our members and our community.
Our Mission
To protect the lives and property of our citizens by delivery of high quality emergency response, education and prevention. 

Fire Prevention and Education Videos for Kids

PBS Star SteveSongs, with the help of Sparky the Fire Dog - Escape Plan!


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P.I. Plug's Smoke Alarm Safety Video
5 minute video illustrating smoke detectors, fire escape plans, and fire drill.   - Provided by ESFI

Dan Doofus videos!

Get Outside and Stay Outside! 
"Have some safety fun with the Let's Hear it for the Fire Safety Kids" - Provided by NFPA

Download the escape planning grid here!