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Online Payments
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We offer online utility payments. Typically, payments are credited to your account within 24 hours, but please allow 48 hours before due date to help ensure your payment is posted on time.
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Utility Billing Payment Portal Updates - ACTION REQUIRED
Auto-Pay customers must re-enroll beginning June 9. Find more information here.
Welcome to our Online Payment System
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Please note: If your account is in disconnect status, payments will not be accepted through the online portal three or less days prior to the date of disconnection. Please contact customer service to make payment arrangements (865) 273-3456
Customers have more options for bill payment with our self-service payment portal. The secure portal is provided by Utilitec, the City’s utility billing service. The service will simplify the payment process and provide our customers more opportunities to manage payments through a variety of convenient services. Some of the features the service offers are:
All credit/ debit card payments and e-check payments will be assessed a 2.85% transaction fee by third-party vendors whether processed online, by using our automated IVR phone system or at the Municipal Center. This fee goes directly to the third-party vendors for the service and will appear as a separate charge on your statement. Please be advised that customers may continue to pay by cash or check free of charge at the Maryville Municipal Building or by mail. Check payments may also be deposited in the overnight drop box in front of the Maryville Municipal Building. Additionally, customers can sign up at the municipal building for automatic bank draft - free of charge - which eliminates the need to remember to pay the bill each month. We know time is valuable and have worked to offer more convenient options to pay bills. Our various payment options offer our customers flexibility to choose and manage their payments. For more information about the payment options, visit maryvillegov.com or call customer service at 865-273-3456. By utilizing our online payment system, you agree to the terms and conditions noted on the Online Payment website. Important Information: All returned checks will be subject to $20 fee. Electronic checks may take up to three days to debit your bank account. |
By utilizing our online payment system, you agree to the terms and conditions noted on the Online Payment website.
All credit/ debit card payments and e-check payments will be assessed a 2.85% transaction fee by third-party vendors.
To make a One Time Property Tax Payment, click on the Guest Pay button under the sign in location.
For detailed instructions on how to pay your utility bill online click on the link below. Online Payment System
Frequently Asked Questions What Payment Methods are accepted? The city of Maryville accepts Visa, Mastercard and Discover or electronic funds transfer from your checking or savings account. What is the service fee? The service fee is a non-refundable charge of 2.85% of the transaction amount. It is collected by a third-party processor to cover the processing costs associated with handling the payment. Two separate transactions will appear on your statement: one transaction for your payment and one transaction for the service fee. How can I pay my Property Taxes? During the upcoming software conversion, property taxes may be paid in person or by USPS mail or other mail service. In person: At the Maryville Municipal Building - 400 W. Broadway Avenue (a dropbox is located on the sidewalk near the Sam Houston statue plaza.) By mail: Maryville Utilities - 406 W. Broadway Avenue - Maryville, TN 37801 What is the maximum payment amount accepted? The maximum payment limit is $30,000 for both credit card and eCheck payments. If your amount due exceeds the maximum limit you will need to process multiple payments. Can I make a same-day payment? Typically, payments are credited to your account within 24 hours, but please allow 48 hours before due date to help ensure your payment is posted on time. Why is my account restricted from making a payment? If your account is in disconnect status, payments will not be accepted through the online portal or IVR three or less days prior to the date of disconnection. Please contact Customer Service at (865) 273-3456 Monday - Friday from 7:30 am until 4:30 pm with any questions. |
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To pay your utility bill or your property tax bill by phone 24 hours, 7 days per week,
call (888) 382-2262. Contact Customer Service Monday - Friday from 7:30 a.m. until 4:30 p.m. |
If you have any difficulty using the payment portal, please contact us at (865) 273-3456.
Policy Statements
The City of Maryville does not discriminate based on race, color or national origin in federal or state approved programs, pursuant to Title VI of the Civil Rights Act of 1964 (42 U.S.C. 2000d).
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Refund Policy
Users of this site agree to comply with the policies and procedures promulgated by the city and its departments. Deposits, payments, fees, taxes, or other charges of the city of Maryville are collected based on your account. Refunds or credits are determined on a case-by-case basis unless otherwise addressed in the rules and regulations, charter, bylaws, or ordinances of the city of Maryville, Maryville Electric Department, Maryville Public Works & Engineering Department(s), or the state of Tennessee.
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Privacy Policy
Users of our website "www.MaryvilleGov.com" may access information about the City of Maryville and its products and services, news and event updates without revealing any personal information. Within this website, the City of Maryville may ask for certain personal information to provide or send the user requested information about city services.
Information such as name, mailing address, phone number, e-mail address, type of request, and any additional information you provide, is collected by the city and is used to meet your requests. Your information is never given or sold to any third parties. Payments made online through our portal are SSL secured. |
