​Online Payments
Financial Services Department

Welcome to the Financial Services Department. We serve our citizens, businesses, and customers with the following information related to City Government. If there is anything you cannot find, please contact us.​
We offer online utility payments. Typically, payments are credited to your account within 24 hours, but please allow 48 hours before due date to help ensure your payment is posted on time. Electronic check service, credit card and debit card usage is free of charge. ​

Pay Online Through a Secure Third-Party Financial Transaction Site

You'll need:
  • checking account and routing numbers
  • or bankcard (account number, security code, and expiration date). We accept Visa, Mastercard, and Discover for balances of $1,000 or less.

Important Notice:
​In an effort to decrease our fees, beginning June 4, 2018 the City of Maryville will no longer accept credit card payments for balances exceeding $1,000. 

​Returned checks will be subject to $20 fee.
Electronic checks may take up to three days to debit your bank account.
​
Please note: If your account is in disconnect status, payments will not be accepted through the online portal three or less days prior to the date of disconnection. Please contact customer service. (865) 273-3456

​
$1,000.00 maximum credit card transaction.
To make a One Time Property Tax Payment, click and choose Pay Without Registering Option
​
For detailed instructions on how to pay your utility bill online click on the link below.
To pay your utility bill or your property tax bill by phone 24 hours, 7 days per week,
call (888) 382-2262. 
​Contact Customer Service Monday - Friday from 8 a.m. until 4:30 p.m.
​If you have any difficulty using the payment portal, please contact us at (865) 273-3456.

Policy Statements
The City of Maryville does not discriminate based on race, color or national origin in federal or state approved programs, pursuant to Title VI of the Civil Rights Act of 1964 (42 U.S.C. 2000d).
Refund Policy
Users of this site agree to comply with the policies and procedures promulgated by the city and its departments. Deposits, payments, fees, taxes, or other charges of the city of Maryville are collected based on your account. Refunds or credits are determined on a case-by-case basis unless otherwise addressed in the rules and regulations, charter, bylaws, or ordinances of the city of Maryville, Maryville Electric Department, Maryville Public Works & Engineering Department(s), or the state of Tennessee.​
Privacy Policy
Users of our website "www.MaryvilleGov.com" may access information about the City of Maryville and its products and services, news and event updates without revealing any personal information. Within this website, the City of Maryville may ask for certain personal information to provide or send the user requested information about city services.
 
Information such as name, mailing address, phone number, e-mail address, type of request, and any additional information you provide, is collected by the city and is used to meet your requests. Your information is never given or sold to any third parties.
 
Payments made online through our portal are SSL secured.