City of Maryville
Office of Professional Standards, Training, and Planning
Police Department

The Maryville Police Department will protect, preserve, and defend the lives, property and rights of all people, while serving with honesty, integrity and sound judgement.

The Maryville Police Department is accredited by the Commission on Accreditation for Law Enforcement Agencies, Inc. (CALEA). 
and the Tennessee Association of Chiefs of Police sanctioned Tennessee Law Enforcement Accreditation Program (TLEA).
​Located at the Maryville Municipal Building - Main Level (Off W. Broadway Avenue)
Business Hours​   |   8 a.m. - 5 p.m.  |   Monday - Friday  ​
400 W. Broadway Avenue   |   Maryville, TN 37801   |   (865) 273-3900 Phone 
Tony J. Crisp, Chief of Police / Director of Public Safety   |   (865) 273-3700 Phone   |    [email protected]​
​Emergency 911   |   After hours non-emergency dispatch 865-983-3620
Contact Acting Captain, Carlos Hess, Jr.   |   (865) 273-3831   |  [email protected]
The Office of Professional Standards, Training and Planning was formed July 2005 and is the newest of all divisions. Led by the Administrative Captain, this unit is responsible for the functions related to personnel training, department accreditation, and other units of the department.

Training

Training has been cited as one of the most important responsibilities in any law enforcement agency.  
  • well trained officers are generally better prepared to act decisively and correctly in a broad spectrum of situations.
  • training results in greater productivity and effectiveness.
  • training fosters cooperation and unity of purpose.
​Furthermore, agencies are now being held legally accountable for the actions of their personnel and for failing to provide initial or remedial training. The Maryville Police Department recognizes the importance of training and is committed to providing the best training available to all personnel.

Other Administrative Responsibilities

  • Purchasing and Inventory Mgt (Uniforms & Equipment)
  • Budget 
  • Travel
  • Special Projects
  • Planning
  • Evidence
  • Temporary Holding Facility
  • Crime Analysis
  • Internal Affairs
  • Impound Lot
  • Animal Control Services

Other Departmental Unit Responsibilities

Acting Captain, Carlos Hess
(865) 273-3831   |   [email protected]
​
  • ​Community Oriented Policing/School Reserve Officer
  • Reserve Officers
  • Chaplain Program
  • Greenbelt Security Officers
  • Auxiliary Crossing Guards
  • Crime Prevention
  • Community Relations

Accreditation

Maryville Police Department was first accredited in November 1990, making it the first agency within the East Tennessee area and the third agency within the State of Tennessee to earn this distinction. The accreditation process provides law enforcement agencies an opportunity to voluntarily demonstrate that they meet an established set of professional standard.
Benefits of accreditation to the community the agency serves include:
  • Comprehensive and uniform set of written directives for personnel. This is one of the most successful methods to reach administrative and operational goals.
  • Provides the necessary reports and analyses a CEO needs to make fact-based, informed management decisions.
  • Preparedness program development to address natural or man-made critical incidents. 
  • Community relationships with the agency improve.
  • Strengthens the agency's accountability, both within the agency and the community through standards that clearly define authority, performance and responsibilities.
  • Helps limit an agency's liability and risk exposure through demonstration that internationally recognized standards for law enforcement have been met as verified by a team of independent outside CALEA trained assessors. 
  • Facilitates the agency's pursuit of professional excellence. 
Commission on Accreditation of Law Enforcement (CALEA)
The Commission on Accreditation of Law Enforcement Agencies, Inc. (CALEA) structure is a Commission Board composed of 21 members. Eleven must be law enforcement practitioners; the balance is selected from public and private sectors. Generally, they reflect a representation from local, state/provincial and international law enforcement and public safety organizations, along with business, academia, the judiciary and state/provincial and local government. The Commissioners are appointed by the four founding law enforcement organizations and serve without compensation. 

Public Comment Portal
This is a direct link to a public comment portal associated with the Maryville Police Department and maintained by CALEA in compliance with the requirements of Standard 45.2.3 Accreditation Public Comment. (Click here to comment).

General Orders

The general orders of the Maryville Police Department are published for the information and guidance of all employees of the department. Unlike rules and regulations, which must be complied by everyone, policies and procedures allow some degree by flexibility. Policies serve to provide guidelines which give the employee the generally accepted ways of acting and a framework of things to consider when making decisions. Procedures are the normally accepted step-by-step ways of doing a particular task and are usually used in training new employees or for introducing a new or revised methods to all. The general orders of the Maryville Police Department are divided as follows:
 
TAB 1: General Orders relating to department administration 
TAB 2: General Orders relating to departmental personnel practices
TAB 3: General Orders relating to police operations and activities
TAB 4: General Orders relating to departmental records functions
TAB 5: General Orders relating to communications functions 

Copies of the Maryville Police Department General Orders can be obtained through 
​Acting Captain, Carlos Hess, Jr.   |   (865) 273-3831   |  [email protected]