While the City of Maryville's residents enjoy quality power service, severe weather, fallen trees, and unexpected issues can cause power outages in the system. There are also times when maintenance requires a scheduled power outage. The following is how to respond when an outage affects your home or business.
Steps to take when reporting an outage
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Outage Management MapClick the map icon below to find out if an outage has been confirmed in your area* - and for more information as it becomes available.
*The outage map will only report confirmed outages - which is often after a crew reaches the outage location and confirms through dispatch. You may not see your outage on the map even though it is in the system.
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Prepare for Outages - Update Your AccountUpdate your current phone number by calling customer service at (865) 273-3456 between 8 a.m. and 4:30 p.m Monday through Friday.
The system can recognize up to three phone numbers per account. Be sure to add the mobile phone numbers to your account that are likely to call during an outage - especially if you have a land line that is electricity dependent.
(If your phone is serviced by AT&T Uverse, Charter, or you use cordless phones, they may not work in an electrical outage.) Businesses with multiple employees should post meter and location numbers in offices and break areas. Employees who call in outages can then refer to this posted information when asked for it while reporting your outage. |
Prepare for Outages - Supplies and SafetyDue to the fact that outages are often unavoidable and the lengths of them are often unknown, it is very important to be prepared.
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Other Notification Methods
If a power outage affects communications from the City - we will use the outlets that are available to us to help inform the community of power status.
The following outlets may be accessible by other methods which will help us communicate information: The Daily Times |