City of Maryville
City of Maryville, Tennessee
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City of Maryville
Report an Electric Outage
Electric Department

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While the City of Maryville's residents enjoy quality power service, severe weather, fallen trees, and unexpected issues can cause power outages in the system. There are also times when maintenance requires a scheduled power outage. The following is how to respond when an outage affects your home or business. 
Steps to take when reporting an outage 
  1. Check to make sure you have no billing issues and check your breakers. If everything should be working, call the Automated Outage Line 865-983-8722 to report your outage.
  2. The system will prompt you through the information needed to report the outage.
  3. If the system does not recognize your phone number, you can enter your Meter Number (found on your electrical meter box) or your Location number (located on your billing statement). If you do not have these numbers, you will also be able to leave a message with the automated system. Our dispatchers will receive the message and follow up.
  4. While on the line, you can request a call back when the outage is restored.
  5. ​After an outage is reported, you can call the outage number again for updates. You can also check the outage management map for more information.
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Outage Management Map

Click the map icon below to find out if an outage has been confirmed in your area* - and for more information as it becomes available. 
Outage Map
*The outage map will only report confirmed outages - which is often after a crew reaches the outage location and confirms through dispatch. You may not see your outage on the map even though it is in the system.

Prepare for Outages - Update Your Account

Update your current phone number by calling customer service at (865) 273-3456 between 8 a.m. and 4:30 p.m Monday through Friday. 
The system can recognize up to three phone numbers per account. Be sure to add the mobile phone numbers to your account that are likely to call during an outage - especially if you have a land line that is electricity dependent.
(If your phone is serviced by AT&T Uverse, Charter, or you use cordless phones, they may not work in an electrical outage.)

Businesses with multiple employees should post meter and location numbers in offices and break areas. Employees who call in outages can then refer to this posted information when asked for it while reporting your outage. 

Prepare for Outages - Supplies and Safety

Due to the fact that outages are often unavoidable and the lengths of them are often unknown, it is very important to be prepared.
  • ALWAYS keep emergency supplies on hand such as batteries, flashlights, etc.
  • Be sure to have either a land line or a cell phone available somewhere in your home.    
  • Stay away from any lines that are down or any situation that looks dangerous. 
  • If a power outage would cause a life threatening or any other serious emergency situation, please have all back ups necessary ready and available for use.

Other Notification Methods

If a power outage affects communications from the City - we will use the outlets that are available to us to help inform the community of power status.

The following outlets may be accessible by other methods which will help us communicate information:
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Facebook
The Daily Times

Policy

The City of Maryville does not discriminate based on race, color or national origin in federal or state approved programs, pursuant to Title VI of the Civil Rights Act of 1964 (42 U.S.C. 2000d).
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ADA Compliance
Privacy/ Refund Policy

    Contact Us

    Messages submitted through this site may be delayed. For quicker results please call 273-3900. Please include your home address and/or phone number in the comments section if you would like us to contact you regarding your comments. In the event of an Emergency, please call 911.
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Locations & Business Hours

Municipal Center Offices
400 West Broadway Avenue
Maryville, TN  37801 
8 a.m. - 5 p.m.*
865-273-3900

*Development Services, Engineering, and Administration departments are closed for lunch 12 p.m. - 1 p.m.

Customer Service Desk
400 West Broadway Avenue
Maryville, TN 37801 
8 a.m. - 4:30 p.m.
865-273-3456


Operations Center Offices
332 Home Avenue
Maryville, TN 37801
7:30 a.m. - 4 p.m.
865-273-3300



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The City of Maryville is committed to providing equal access to City facilities, programs, meetings and services and we do comply with the Americans with Disabilities Act of 1990. In order to assist individuals with disabilities who require accommodations for participation in or access to City programs, services, and/or meetings, the City requests that individuals make requests for these accommodations at least seventy-two (72) hours ahead of the scheduled program, service, and/or meeting. To make arrangements, contact the ADA Coordinator, at (865) 273-3430 or email at adainfo@maryville-tn.gov