City of Maryville
City of Maryville, Tennessee
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Water and Sewer Department

​The Water and Sewer Department consists of several different operating divisions which provide drinking water and wastewater treatment to residents of the City of Maryville and portions of Blount County. These divisions include Administration, Engineering, Construction, Water Filtration Plant and Wastewater Treatment Plant. We work in conjunction with the Finance Department to provide services to our community.

It is our mission to serve our customers and to protect the environment by providing reliable and efficient clean drinking water and wastewater treatment services.
Water and Sewer Engineering
Pay Your Bill Here
Plant Operations

Located in the Maryville Operations Center
Business Hours  |  
7:30 a.m. -  4 p.m. |  Monday - Friday 
 
332 Home Avenue, Maryville, TN 37801  |  Phone
 (865) 273-3300  
Baron Swafford, Public Utility Director  |  (865) 273-3300  |  bdswafford@maryville-tn.gov

Important Phone Numbers

Emergency Service Weekdays 7:30 a.m. to 4 p.m. (865) 273-3300 
Emergency Service 24/7 Line (865) 982-7990 

Water and Sewer General Information (865) 273-3300 
Water Filtration Plant (865) 
982-7990 
Wastewater Treatment Plant (865) 983-7161  

Customer Service - Financial Services Dept (865) 273-3456 
New Service / Disconnects / Billing Information 

Engineering Offices  (865) 273-3300
Water / Sewer Inspections
Pretreatment / Backflow Devices / Grease Traps:

Underground Line Locates - Tennessee One Call - Dial 811
 
TN 811 Logo

New Service Connections, Disconnections, Change of Service, Utility Bill Inquiries

Maryville Municipal Center Utility Customer Service
400 West Broadway Avenue
Maryville, TN 37801
Phone: (865) 273-3456
or visit our Customer Service page ​

​​

Interesting Statistics

Number of employees: 57
Number of water customers: 16,712 
Number of sewer customers: 15,114 
Miles of water lines: 296
Miles of sewer lines: 289

2021 Rate and Fee Changes - Read More

Policy

The City of Maryville does not discriminate based on race, color or national origin in federal or state approved programs, pursuant to Title VI of the Civil Rights Act of 1964 (42 U.S.C. 2000d).
​

ADA Compliance
Privacy/ Refund Policy

    Contact Us

    Messages submitted through this site may be delayed. For quicker results please call 273-3900. Please include your home address and/or phone number in the comments section if you would like us to contact you regarding your comments. In the event of an Emergency, please call 911.
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Locations & Business Hours

Municipal Center Offices
400 West Broadway Avenue
Maryville, TN  37801 
8 a.m. - 5 p.m.*
865-273-3900

*Development Services, Engineering, and Administration departments are closed for lunch 12 p.m. - 1 p.m.

Customer Service Desk
400 West Broadway Avenue
Maryville, TN 37801 
8 a.m. - 4:30 p.m.
865-273-3456


Operations Center Offices
332 Home Avenue
Maryville, TN 37801
7:30 a.m. - 4 p.m.
865-273-3300



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The City of Maryville is committed to providing equal access to City facilities, programs, meetings and services and we do comply with the Americans with Disabilities Act of 1990. In order to assist individuals with disabilities who require accommodations for participation in or access to City programs, services, and/or meetings, the City requests that individuals make requests for these accommodations at least seventy-two (72) hours ahead of the scheduled program, service, and/or meeting. To make arrangements, contact the ADA Coordinator, at (865) 273-3430 or email at adainfo@maryville-tn.gov