Water and Sewer Department

​The Water and Sewer Department consists of several different operating divisions which provide drinking water and wastewater treatment to residents of the City of Maryville and portions of Blount County. These divisions include Administration, Engineering, Construction, Water Filtration Plant and Wastewater Treatment Plant. We work in conjunction with the Finance Department to provide services to our community.

It is our mission to serve our customers and to protect the environment by providing reliable and efficient clean drinking water and wastewater treatment services.
Water and Sewer Engineering
Pay Your Bill Here
Plant Operations
Located in the Maryville Operations Center
Business Hours  |  7:30 a.m. -  4 p.m. |  Monday - Friday 
 
332 Home Avenue, Maryville, TN 37801  |  Phone (865) 273-3300  |  (865) 273-3334 Fax 
Baron Swafford, Public Utility Director  |  (865) 273-3300  |  bdswafford@maryville-tn.gov

Important Phone Numbers

Emergency Service Weekdays 7:30 a.m. to 4 p.m. (865) 273-3300 
Emergency Service 24/7 Line (865) 982-7990 

Water and Sewer General Information (865) 273-3300 
Water Filtration Plant (865) 982-7990 
Wastewater Treatment Plant (865) 983-7161  

Customer Service - Financial Services Dept (865) 273-3456 
New Service / Disconnects / Billing Information 

Engineering Offices  (865) 273-3300
Water / Sewer Inspections
Pretreatment / Backflow Devices / Grease Traps:

Underground Line Locates - Tennessee One Call - Dial 811
 

New Service Connections, Disconnections, Change of Service, Utility Bill Inquiries

Maryville Municipal Center Utility Customer Service
400 West Broadway Avenue
Maryville, TN 37801
Phone: (865) 273-3456
or visit our Customer Service page ​

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Interesting Statistics

Number of employees: 57
Number of water customers: 16,712 
Number of sewer customers: 15,114 
Miles of water lines: 296
Miles of sewer lines: 289

2021 Rate and Fee Changes - Read More