New Service Connections & Disconnections
Finance Department
Welcome to the Financial Services Department. We serve our citizens, businesses, and customers with the following information related to City Government. If there is anything you cannot find, please contact us.
To speak to a Customer Service Rep, M-F 8 a.m. to 4:30 p.m., call (865) 273-3456.
Finance Department
Welcome to the Financial Services Department. We serve our citizens, businesses, and customers with the following information related to City Government. If there is anything you cannot find, please contact us.
To speak to a Customer Service Rep, M-F 8 a.m. to 4:30 p.m., call (865) 273-3456.
Located at the Maryville Municipal Building - Main Level (Off W. Broadway Avenue)
8 a.m. - 4:30 p.m. | Monday - Friday
412 W. Broadway Avenue | Maryville, TN 37801 | (865) 273-3456 Customer Service Phone
Ralph Goodson, Supervisor | (865) 273-3465 Phone | regoodson@maryville-tn.gov
8 a.m. - 4:30 p.m. | Monday - Friday
412 W. Broadway Avenue | Maryville, TN 37801 | (865) 273-3456 Customer Service Phone
Ralph Goodson, Supervisor | (865) 273-3465 Phone | regoodson@maryville-tn.gov
To establish new service within the City of Maryville, click on the links below.
Submit completed forms to the Customer Service Department:
• Email to regoodson@maryville-tn.gov or cmwest@maryville-tn.gov
• Drop off your forms and payment in the white dropbox outside the building at the west end of the parking lot near the statue & flags.
• Or you may mail your forms to:
City of Maryville Customer Service Department
412 West Broadway Ave.
Maryville, TN 37801
Submit completed forms to the Customer Service Department:
• Email to regoodson@maryville-tn.gov or cmwest@maryville-tn.gov
• Drop off your forms and payment in the white dropbox outside the building at the west end of the parking lot near the statue & flags.
• Or you may mail your forms to:
City of Maryville Customer Service Department
412 West Broadway Ave.
Maryville, TN 37801
|
New Residential Service
New Service Forms To Request Service Disconnection
Disconnect Form |
New Commercial Service
New Service Forms |
Application for Service
Each prospective Customer desiring service is required to sign a standard application form before service is supplied. The standard application form requires information pertaining to the receipt of adequate identification, such as a valid driver’s license and social security number. Also, a copy of a Customer’s rental agreement or lease must be provided if the service location is not owner occupied. Service will not be supplied to an applicant who does not (1) sign the required form, (2) provide adequate photo identification, and (3) provide the required rental documents for properties that are not owner occupied (if applicable). Most applications completed prior to 12:00 noon, will have service connected the same business day. After 12:00 noon, service will be connected the following business day. A current Customer that has been disconnected for non-payment, account has been finaled and deposit applied to their delinquent account becomes a new Customer requiring applicable re-connection fees, a new deposit, and any past due balance if reapplying for service.
For commercial customers located within the Maryville city limits, requests for name change, ownership change or new service requires contact with the City of Maryville Electrical Inspector at (865) 273-3517 prior to processing application. The Inspector must authorize any release for service. Commercial Customers with a demand in excess of 1,000 kW will be required to sign an additional Power Contract.
Denial of Service
Upon application for new service, COMU may deny service due to previously unpaid utility bills under an Applicant’s current or past utility contracts with the City as long as the bill or bills at issue were not timely disputed by the Customer. Such denial of service on this basis will not occur for an existing Customer.
COMU shall deny service if it is determined that service would be a potential hazard to the health, safety, and welfare of our Customers.
Please call Customer Service at 865-273-3456 and/or see our Customer Service Policy for more information.
Each prospective Customer desiring service is required to sign a standard application form before service is supplied. The standard application form requires information pertaining to the receipt of adequate identification, such as a valid driver’s license and social security number. Also, a copy of a Customer’s rental agreement or lease must be provided if the service location is not owner occupied. Service will not be supplied to an applicant who does not (1) sign the required form, (2) provide adequate photo identification, and (3) provide the required rental documents for properties that are not owner occupied (if applicable). Most applications completed prior to 12:00 noon, will have service connected the same business day. After 12:00 noon, service will be connected the following business day. A current Customer that has been disconnected for non-payment, account has been finaled and deposit applied to their delinquent account becomes a new Customer requiring applicable re-connection fees, a new deposit, and any past due balance if reapplying for service.
For commercial customers located within the Maryville city limits, requests for name change, ownership change or new service requires contact with the City of Maryville Electrical Inspector at (865) 273-3517 prior to processing application. The Inspector must authorize any release for service. Commercial Customers with a demand in excess of 1,000 kW will be required to sign an additional Power Contract.
Denial of Service
Upon application for new service, COMU may deny service due to previously unpaid utility bills under an Applicant’s current or past utility contracts with the City as long as the bill or bills at issue were not timely disputed by the Customer. Such denial of service on this basis will not occur for an existing Customer.
COMU shall deny service if it is determined that service would be a potential hazard to the health, safety, and welfare of our Customers.
Please call Customer Service at 865-273-3456 and/or see our Customer Service Policy for more information.
