Frequently Used Service Phone Numbers 

Emergency ​911	Police Non-Emergency Dispatch 865-983-3620	City Manager / City Council 865-​273-3401	Customer Service 865-273-3456
Pay a Bill  Utility Bills, Taxes, Fees ​865-273-3456	Utility Service Hookups, Disconnects, Inquiries 865-273-3456	Report an Electric Outage 24/7 ​865-983-8722	Report a Water Emergency ​During Business Hours ​865-273-3300 ​After Business Hours 865-982-7990
Sanitation ​(Trash, Junk, Brush) 865-​273-3302	Animal Control ​Animal Shelter ​865-681-2241	Human Resources 865-273-3425	Reserve City Facilities (Pavilion) ​865-273-3407
Permits (Building & Codes) 865-273-3500 Permits (Parade, Assembly) 865-​273-3851 ​Permits (Burn, Alarm) ​865-273-3655	Codes Enforcement ​865-273-3508	Report Illegal Storm Drain Dumping 865-273-3512	Sanitation Santa 865-273-3302

Directory

Administration

Name	Contact
City Manager's Office	[email protected]
GIS	[email protected]
City Council Messages	865-273-3401
City Recorder	865-273-3452
Multimedia Communications Specialist	865-273-3407
Pavilion Reservations	865-273-3407

Human Resources

Name	Contact
Human Resources	[email protected]
Office - Information	865-273-3425

Development Services

​Name	​Contact
Development Services	[email protected]
Development Services Office - Information	865-273-3500
Planning & Zoning	865-273-3500
Permits & Code Inspections	865-273-3500
Codes Enforcement	865-273-3508

Engineering & Public Works

Name	Contact
Engineering	[email protected]
Public Works	[email protected]
Engineering and Public Works Office	865-273-3500
Stormwater	865-273-3500
Sanitation	865-273-3302
Streets/Drainage	865-273-3302
Grounds Maintenance	865-273-3302
Engineering & Traffic	865-273-3500
Report a Sign Problem	865-273-3302

Electric

Name	Contact
Utilities	[email protected]
Electric Outages - 24/7 ​Automated Attendant	865-983-8722
Utilities Billing Information, New Service, Disconnection ​Customer Service	865-273-3456
Underground Line Locates ​One Call	811
Tree Trimming	865-273-3300
Electric Inspections	865-273-3517

Finance

Name	Contact
Customer Service	865-273-3456
Purchasing	865-273-3455
City Recorder	865-273-3452
Business Licenses, Taxes Customer Service	865-273-3456

Police - Emergency call 911

Name	Contact
Maryville Police Department	[email protected]
Administration / Detectives	865-273-3700
Animal Control	865-681-2241
Court Clerk	865-273-3701
Crime Line	865-273-3888
Records Clerk	865-273-3702
Non Emergency Dispatch	865-983-3620
Crime Hotline	865-273-3888
Emergency	911
Abandoned Vehicles	865-273-3508

Fire - Emergency call 911

Name	Contact
Maryville Fire Department	[email protected]
Maryville Fire Department Office	865-273-3650
Non Emergency Dispatch	865-983-3620
Burn Permit	865-273-3655

Water & Sewer

Name	Contact
Utilities	[email protected]
Emergency Water & Sewer Service - Business Hours	865-273-3300
Emergency Water & Sewer Service - After Hours	865-982-7990
Utilities Billing Information, New Service, Disconnection ​Customer Service	865-273-3456
Underground Line Locates ​One Call	811
Water Filtration Plant	865-982-7990
Wastewater Treatment Plant	865-983-7161
Water & Sewer Inspections, Pretreatment, Backflow Devices, Grease Traps	865-273-3300