Frequently Used Service Phone Numbers 

Emergency
​911
Police Non-Emergency Dispatch
865-983-3620
City Manager / City Council
865-​273-3401
Customer Service
865-273-3456
Pay a Bill 
Utility Bills, Taxes, Fees
​865-273-3456
Utility Service Hookups, Disconnects, Inquiries
865-273-3456
Report an Electric Outage 24/7
​865-983-8722
Report a Water Emergency
​During Business Hours
​865-273-3300

​After Business Hours
865-982-7990
Sanitation
​(Trash, Junk, Brush)
865-​273-3302
Animal Control
​Animal Shelter
​865-681-2241
Human Resources
865-273-3425
Reserve City Facilities (Pavilion)
​865-273-3407
Permits (Building & Codes)
865-273-3500
Permits (Parade, Assembly)
865-​273-3851
​Permits (Burn, Alarm)
​865-273-3655
Codes Enforcement
​865-273-3508
Report Illegal Storm Drain Dumping
865-273-3512
Sanitation Santa
865-273-3302

Directory

Administration

Name
Number
City Manager
​Greg McClain
865-273-3401
Administrative Assistant
​Terri Caylor
865-273-3401
Assistant City Manager
​Roger Campbell
865-273-3401
City Council
Messages
865-273-3401
City Recorder
​Sherri Phillips
865-273-3452
Public Services Director
​Angie Luckie
865-273-3401
Administrative Services Director
​Public Information, Human Resources
Jane Groff
865-273-3406
Multimedia Communications Specialist
​Public Information
​Mary Bristol
865-273-3407
Pavilion Reservations
865-273-3407
GIS
Ray Boswell
865-273-3466

Development Services

Angie Luckie, Managing Director
865-273-3500
Administrative Assistant
Rachael Allmon
865-273-3500
Planning & Zoning
865-273-3500
Permits & Code Inspections
865-273-3500
Codes Enforcement
​Debbie Yarnell
865-273-3508
Senior Planner
Kelly Duggan
865-273-3502
Deputy Director
​Jordan Clark
865-273-3520
Land Development Administrator
Scott Poland
865-273-3509

Engineering & Public Works

Name
Number
Brian Boone, Director
865-273-3500
Stormwater
865-273-3500
Sanitation
865-273-3302
Streets/ Drainage
865-273-3302
Grounds Maintenance
865-273-3302
Engineering & Traffic
865-273-3500
Report a Sign Problem
865-273-3302

Finance

Mike Swift, Director
865-273-3900
Customer Service
Ralph Goodson, Supervisor
865-273-3456
Purchasing
​David Morton
865-273-3455
Financial Services Manager, City Recorder
​Sherri Phillips
865-273-3452
Business Licenses, Taxes
Jerry Barnes
865-273-3461

Human Resources

Name
Number
Leslie Crawford, Manager
865-273-3426
ADA Coordinator / Workplace Safety and Risk Manager
​David Graves
865-273-3430
Office - Information
865-273-3425
Patti Cox, Benefits
865-273-3427
Jane Groff, Director
865-273-3406

Police - Emergency call 911

Tony Crisp, Chief of Police
865-273-3700
Administration / Detectives
865-273-3700
Animal Control
865-681-2241
Court Clerk
865-273-3701
Crime Line
865-380-1388
Records Clerk
865-273-3702
Non Emergency Dispatch
865-983-3620
Crime Hotline
865-273-1388
Emergency
911
Abandoned Vehicles
865-273-3508

Fire - Emergency call 911

Tony Crisp, Fire Chief
865-273-3700
Administrative Assistant
Lieutenant / Inspector
​Sarah Harris
865-273-3650
Deputy Chief
Mike Caylor
865-273-3675
Admin Captain
Andrew Puckett
865-273-3610
Non Emergency Dispatch
865-983-3620
Burn Permit
865-273-3655
Stephen Talbott
​Fire Inspector
865-273-3615

Electric

Baron Swafford, Director
865-273-3300
Electric Outages - 24/7
​Automated Attendant
865-983-8722
Utilities Billing Information, New Service, Disconnection
​Customer Service
865-273-3456
Underground Line Locates
​One Call
811
Tree Trimming
865-273-3300
Electric Inspections
Rusty Thompson
865-273-3517

Water & Sewer

Baron Swafford, Director
865-273-3300
Emergency Water & Sewer Service
​Business Hours
865-273-3300
Emergency Water & Sewer Service
​After Hours
865-982-7990
Utilities Billing Information, New Service, Disconnection
​Customer Service
865-273-3456
Underground Line Locates
​One Call
811
Water Filtration Plant
865-982-7990
Wastewater Treatment Plant
865-983-7161
Water & Sewer Inspections, Pretreatment, Backflow Devices, Grease Traps
865-273-3300