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Frequently Used Service Phone Numbers 

Emergency ​911	Police Non-Emergency Dispatch 865-983-3620	City Manager / City Council 865-​273-3401	Customer Service 865-273-3456
Pay a Bill  Utility Bills, Taxes, Fees ​865-273-3456	Utility Service Hookups, Disconnects, Inquiries 865-273-3456	Report an Electric Outage 24/7 ​865-983-8722	Report a Water Emergency ​During Business Hours ​865-273-3304 ​ ​After Business Hours 865-982-7990
Sanitation ​(Trash, Junk, Brush) 865-​273-3302	Animal Control ​Animal Shelter ​865-681-2241	Human Resources 865-273-3425	Reserve City Facilities (Pavilion) ​865-273-3407
Permits (Building & Codes) 865-273-3455 Permits (Parade, Assembly) 865-​273-3851 ​Permits (Burn) ​865-273-3655	Codes Enforcement ​865-273-3508	Report Illegal Storm Drain Dumping 865-273-3512	Sanitation Santa 865-273-3302

Directory

Administration

Name	Number
City Manager ​Greg McClain	865-273-3401
Administrative Assistant ​Terri Caylor	865-273-3401
Assistant City Manager ​Roger Campbell	865-273-3401
City Council ​Assistant	865-273-3401
City Recorder ​Sherri Phillips	865-273-3452
Public Services Director ​Angie Luckie	865-273-3401
Community Relations Manager  ​Public Information Jane Groff	865-273-3406
Multimedia Communications Specialist ​Public Information ​Mary Bristol	865-273-3407
Pavilion Reservations	865-273-3407
GIS Ray Boswell	865-273-3466

Development Services

Angie Luckie, Managing Director	865-273-3500
Administrative Assistant Rachael Allmon	865-273-3500
Planning & Zoning	865-273-3500
Permits & Code Inspections	865-273-3500
Codes Enforcement ​Debbie Yarnell	865-273-3508
Land Use Administrator ​Michelle Portier	865-273-3502
Principal Planner ​Jordan Clark	865-273-3520
Sign Administrator Scott Poland	865-273-3509

Engineering & Public Works

Name	Number
Brian Boone, Director	865-273-3500
Stormwater	865-273-3500
Sanitation	865-273-3302
Streets/ Drainage	865-273-3302
Grounds Maintenance	865-273-3302
Engineering & Traffic	865-273-3500
Report a Sign Problem	865-273-3302

Finance

Mike Swift, Director	865-273-3900
Customer Service Ralph Goodson, Supervisor	865-273-3456
Purchasing ​David Morton	865-273-3455
Financial Services Manager, City Recorder ​Sherri Phillips	865-273-3452
Business Licenses, Taxes Jessica Mason	865-273-3461

Human Resources

Name	Number
Teresa Best, Director	865-273-3425
ADA Coordinator / Risk Manager ​Leland Blackwood	865-273-3430
Office - Information	865-273-3425

Police - Emergency call 911

Tony Crisp, Chief of Police	865-273-3700
Administration / Detectives	865-273-3700
Animal Control	865-681-2241
Court Clerk	865-273-3701
Crime Line	865-380-1388
Records Clerk	865-273-3702
Non Emergency Dispatch	865-983-3620
Crime Hotline	865-273-1388
Emergency	911
Abandoned Vehicles	865-983-3620

Fire - Emergency call 911

Tony Crisp, Fire Chief	865-273-3700
Administrative Assistant ​Pam Moretz	865-273-3650
Administrative Captain Mike Caylor	865-273-3675
Fire Marshall/ Inspector Andrew Puckett	865-273-3615
Non Emergency Dispatch	865-983-3620
Burn Permit	865-273-3655
Value	Value

Electric

Baron Swafford, Director	865-273-3300
Electric Outages - 24/7 ​Automated Attendant	865-983-8722
Utilities Billing Information, New Service, Disconnection ​Customer Service	865-273-3456
Underground Line Locates ​One Call	811
Tree Trimming	865-273-3300
Electric Inspections Rusty Thompson	865-273-3517

Water & Sewer

Baron Swafford, Director	865-273-3300
Emergency Water & Sewer Service ​Business Hours	865-273-3304
Emergency Water & Sewer Service ​After Hours	865-982-7990
Utilities Billing Information, New Service, Disconnection ​Customer Service	865-273-3456
Underground Line Locates ​One Call	811
Water Filtration Plant	865-982-7990
Wastewater Treatment Plant	865-983-7161
Water & Sewer Inspections, Pretreatment, Backflow Devices, Grease Traps	865-273-3304