City of Maryville
City of Maryville, Tennessee
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Bridge Installation at Greenway Tuesday, December 2

12/2/2019

Comments

 
City of Maryville Engineering and Public Works crews will be working with contractors to install the new bridges at Sandy Springs Park and at Parkside Drive/ Cardinal Street. The work is expected to take 4 hours at each location.

Beginning around 8:30 a.m., Parkside Drive/ Cardinal Street will be closed to through traffic from Best Street to Belleville Avenue. During the installation on the Sandy Springs bridge, portions of the trail may be closed. All work is expected to be finished Tuesday.

​For more information, contact Engineering and Public Works at 273-3302.
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Lane Closure on Court Street Tuesday, November 19

11/19/2019

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City of Maryville Public Works, Street Division will have the right lane of Court Street closed from Ellis Avenue to West Lamar Alexander Parkway until approximately 2:30 p.m. today, Tuesday, November 19 for sidewalk repair.
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Water Main Work on S. Washington and U.S. 321

11/18/2019

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City of Maryville Water and Sewer crews will be working on a water main at South Washington and U.S. 321 Monday, November 18 and Tuesday, November 19. No lane closures are expected but lanes may be shifted as needed to perform the work.
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Understanding Your Utility Bill

11/14/2019

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Your monthly utility bill reflects your account’s usage for the previous month’s billing cycle. Due to the size of the service area, there are multiple billing cycles each month. Each billed amount will reflect usage for the prior month, usually 29-32 days of usage. City of Maryville customers receive utility bills for each month of service.
  
Due to the usage days and cycle schedule, there are currently situations where a meter may have two read dates in one month. For example, October 1 would be a read date for the previous month of September’s usage cycle and billed as of October 1. However, in this particular cycle, 30 days later, October’s usage is read on October 31, thus producing two read dates for two full months. Also note, that October’s bill would be billed October 31. Two separate billings recorded on the graph in one month. 

We recommend looking at the itemized listing of charges on the back of the utility statement to review readings and amounts charged. 

The graph and usage section of the bill are meant to give customers a picture of the usage patterns over a year’s time. However, the chart is strictly looking at monthly readings. So, if the readings fell on October 1 and October 31, the chart adds those two together as “October.” It also averages usage based on 30 days. So it will take the cumulative month’s readings and divide by 30. Therefore, it is not always an exact picture of the month’s usage, but over a year’s time will give customers average usage.
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City of Maryville will continue to review and look for ways to provide the most accurate information to our customers.  

What to do if you think there is a problem
At any time, if customers have questions about their bills or usage, we encourage them to contact us at 865-273-3456. City of Maryville customer service staff are always available to assist customers with questions about their bills. 

Our process is to research the account, checking for inconsistencies or out of the ordinary numbers. In the review of the account if anything appears abnormal, we will send out a technician to check the meters. At that point, if required, a technician may be able to recommend areas to troubleshoot for leaks or other issues. 
With a system that serves more than 14,000 customers, there can be any number of reasons for variations in utility usage bills. Size of homes, weatherproofing and energy efficiency, individual electricity and water usage habits, temperature of home, irrigation and pool usage, and so on. This is why it is important for customers to call and talk with our staff so that they can determine if there is a problem. 

Environmental Factors
According to the National Weather Service, we experienced the driest September and the third driest month on record since 1871. Much of October included record high temperatures. Water and electric usage may have increased due to these conditions, especially if irrigation or other extra watering was in use.
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Water saving ideas and information
The EPA has compiled some water usage statistics https://www.epa.gov/watersense/statistics-and-facts
Winter weather energy saving ideas
https://www.tva.gov/Energy/Winter-Weather-Saving-Strategies
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Tree work on Montvale Road - Thursday, Nov. 14

11/12/2019

Comments

 
​A section of the northbound side of Montvale Road will be detoured around Barnes Avenue and Boardman Avenue on Thursday, November 14 from 9:00 a.m. until approximately 2:00 p.m. City of Maryville Engineering and Public Works will be trimming trees in the area. 
Comments

Section of Kittrell Avenue Closed Wednesday, November 6

11/6/2019

Comments

 
City of Maryville Electric will have Kittrell Avenue closed from Martin Street to South Everett High Road for most of the day to set utility poles. Motorists will need to detour around the section.
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Carpenters Grade Road Improvements Project - Public Meeting November 20

11/5/2019

Comments

 
A public meeting will be held on Wednesday, November 20 from 5 - 7 p.m. in the Gary Hensley room of the Maryville Municipal Building at 400 W. Broadway Avenue. The meeting will provide public information about the Carpenters Grade Road Improvements Project with a formal presentation at 5:30. The purpose of the project is to address safety and capacity concerns and improve pedestrian and bicycle connectivity in a largely residential area. Additionally, the project will evaluate its intersection with Peterson / Raulston for capacity concerns.

The primary objective of the project is to create an improved two lane road with curb and gutter and pedestrian walkways. Various types of intersection improvements will be considered to find the best solution for the intersection of Carpenters Grade and Peterson/ Raulston. ​The project designers will strive to reduce impacts to property owners.

For more information, contact Engineering and Public Works at 273-3500.

Comment Card - Click here to share your input on the Carpenters Grade Road Project 
(file added 11/22/19)
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Picture
Comments

East Broadway and Everett Avenue Intersection Closed Tuesday, November 5

11/5/2019

Comments

 
Update 1:45 p.m.
Crews have extended the time of completion to this evening.
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City of Maryville Water and Sewer has the intersection of East Broadway and Everett Avenue closed today, Tuesday, November 5 for water main repairs. The work is expected to be completed early afternoon. Detour signs will be in place. Because of the work, Everett Avenue will be closed near East Broadway.
Comments

Everett Ave. Closed at East Broadway Today

11/1/2019

Comments

 
The Water & Sewer Department will have Everett Ave. closed at East Broadway until approximately 1p.m. today, Friday, November 1 for water main repairs.
Comments

Water Line/ Road Work at East Broadway / Everett Avenue Intersection

10/25/2019

Comments

 
We will have the intersection - middle lane - of East Broadway and Everett Avenue closed until around 8 p.m. tonight to repair the road after a water main break. Additional closures may be required. Please use caution in the area.
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Policy

The City of Maryville does not discriminate based on race, color or national origin in federal or state approved programs, pursuant to Title VI of the Civil Rights Act of 1964 (42 U.S.C. 2000d).
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Locations & Business Hours

Municipal Center Offices
400 West Broadway Avenue
Maryville, TN  37801 
8 a.m. - 5 p.m.*
865-273-3900

*Development Services, Engineering, and Administration departments are closed for lunch 12 p.m. - 1 p.m.

Customer Service Desk
400 West Broadway Avenue
Maryville, TN 37801 
8 a.m. - 4:30 p.m.
865-273-3456


Operations Center Offices
332 Home Avenue
Maryville, TN 37801
7:30 a.m. - 4 p.m.
865-273-3300



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The City of Maryville is committed to providing equal access to City facilities, programs, meetings and services and we do comply with the Americans with Disabilities Act of 1990. In order to assist individuals with disabilities who require accommodations for participation in or access to City programs, services, and/or meetings, the City requests that individuals make requests for these accommodations at least seventy-two (72) hours ahead of the scheduled program, service, and/or meeting. To make arrangements, contact the ADA Coordinator, at (865) 273-3430 or email at adainfo@maryville-tn.gov