Posted information as it becomes available related to city of Maryville services
Friday, Jan. 19
Icy precipitation, remaining moisture, and freezing temperatures Thursday night and into Friday has slowed progress for our crews. Some roads remain icy. Please keep cars off streets as much as possible for crews to work on roads.

Trash service
Friday routes and those we could not service this week will be picked up today. Any roads that are not accessible to our trucks today will be picked up Monday. Residents should leave cans at the curb until picked up.

Recycling Centers
Recycling centers will close today at 5 p.m. The Maryville College recycling center will be open tomorrow regular schedule. Sandy Springs will not be open tomorrow, Saturday, Jan. 20.

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Thursday, Jan. 18 updates
Recycling Center opening (planned for 9 a.m.) will be delayed due to refreezing. New opening time Thursday, Jan. 18 - noon to 5 p.m.

Wednesday, Jan. 17 updates
City offices are open normal hours.
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Road conditions - Travel advisory
Engineering and Public Works reports this morning that main roads are mostly clear. Plowing and salting efforts have moved to secondary streets today. 

Trash service
EPW will pick up residential garbage for Tuesday and Wednesday routes on main streets and flat level side streets today. As weather improves, pickup will be back on schedule by Friday. Residents should leave their cans out.

Emergency response
Public safety (fire and police) are back on normal response protocol.

Electric
City of Maryville electric customers should use the automated outage line to report or obtain information about an outage. 865-983-8722.
The TVA voluntary load reduction request has ended as of Jan. 17 12:30 p.m.

Recycling Centers will remain closed today. On Thursday, Jan. 18, centers will be open reduced hours from 9 a.m. - 5 p.m.

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Tuesday, Jan. 16 - 2:55 p.m. update
The Tennessee Valley Authority (TVA) is requesting all customers to voluntarily curtail any non-essential electric loads effective today, January 16, 2024.
 
Due to forecasted extremely low temperatures in the Tennessee Valley Authority service area tonight and the high electric demand expected on their system, TVA is asking for voluntary curtailment across their entire system.
 
Customers are asked to voluntarily reduce their electric consumption by turning off unneeded lights and by not using major appliances (ovens, washing machines, washers/dryers, and unplugging devices or appliances not frequently used, etc.).
 
We appreciate the assistance of our customers. For more information on how to save energy and money, visit: https://energyright.com/residential/education-advice/  
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Monday, Jan. 15 - 7:30 p.m. update
​Road Conditions - Travel Warning
Due to the nature of this winter storm, road conditions are expected to remain treacherous. While city public works crews have been working since 5 p.m. Sunday night, the roads remain covered as heavy snowfall and cold temperatures continue. It is expected that local and minor streets and roads will be unsafe for travel for the remainder of the night and in the morning, and we urge residents to stay off roads until conditions improve.

Traffic Accidents 
Maryville police are responding to emergency traffic only due to numerous accidents. Police advise if you are in a minor accident, take photos with your cell phone, swap insurance and contact information and call the police department in the morning to get a report. 

City Offices
As a safety measure, City of Maryville offices will be closed to the public on Tuesday, January 16. 
City employees should report to supervisors for information about the inclement weather policy.
Customer service phones are operating 865-273-3456.

Trash and bulk pickup schedule
Update Tuesday, Jan. 16 - Trash and bulk will be delayed until road conditions improve. Cans should be left at the curb if it's safe for residents to get them out. 

Recycling Centers
Centers will be closed Tuesday, Jan. 16

Electric outages
Scattered outages are reported and crews are working through them.

Please visit our outage management system for updates on outages and restorations here.

​The City of Maryville Electric Department reports a large power outage affecting almost 900 customers. A car accident in the Sevierville Road/Asbury Acres area caused a pole with a transformer to be knocked down. Crews are working to reset a new pole and restore power now. They estimate power will be re-established by approximately 11 a.m. this morning, Monday, March 6, 2023. 

Update:
5:35 p.m. All circuits are restored. Any remaining outages will be addressed shortly. Follow the outage map below for more information.
5:20 p.m. The Maryville Substation is restored except for one circuit. Approximately 1500 customers remain without power at this time as crews continue work to restore power. 
4:30 p.m. The Grandview Substation is restored. 

​Original Post: 
City of Maryville electric has reported a large power outage affecting almost 8,000 homes. A line associated with the transmission line between two of our substations came down. The cause is unknown at this time. Crews are working to isolate, repair and restore the power. Check the outage management software system here for information on the outage and updates. We do not have an estimate for restoration at this time, but will post updates as they become available.

Update: Power has been restored (10:56 p.m.)

​City of Maryville Electric Department reported a power outage in the Morganton Road area. A pole was damaged around 5 p.m. Sunday. The outage has affected 1800 customers. Due to the pole replacement requirement, locates, reset and reconnect, power restoration was expected to take several hours. Crews are expected to finish the work around 10 p.m. We are sorry for the power interruption and its impact on our customers.

Montvale Road is closed between Broadmoor and Farris resulting from a wreck that took down a power pole. Crews estimate a five hour repair before the road is reopened. Electricity was restored to the customers who were out due to the incident. Motorists will be detoured around the section.

Update:
The accident involved a concrete truck, and thankfully there were no major injuries.
Photos provided by EPW

Update 10:15 a.m. The Montvale line has been restored. Crews are still working to restore remaining customers - approximately 87.

Just after 1 a.m. April 13, heavy rains and storms resulted in flash floods that closed 16 roads in the city limits. Engineering and Public Works crews responded and reopened all roads by 7 a.m. Heavy winds brought down several trees is a short period of time, along with an electric pole on Montvale road. Montvale remains closed by Maryville police while electric crews replace the pole and restore service. Approximately 824 customers are without power this morning - 721 of which are from the Montvale line. 

Update:
3:50 p.m.
Old Niles Ferry Rd has been reopened.
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3:00 p.m.
The final feeder on the McCammon line was restored. This completes restoration of 1,800 customers. There are approximately 300 customers remaining without power. Crews are still working to restore those.
2:20 p.m.
Southwood Dr. is now open.
2:00 p.m.
The downtown circuit is restored. Crews continue to work on remaining outages.

11:45 a.m.
The following roads are still barricaded:

• Old Niles Ferry Road behind the Co-op
• Southwood behind the fire hall
• Bellwood off of Montvale Rd. are closed due to electrical line entanglement.

These roads will be closed until the lines can be safely removed.
Engineering and Public Works crews have cleared ten trees blocking roads so far, and have 3 remaining to reopen the roads above.

10 a.m.
As a result of the storms and downed trees, several areas and approximately 2,800 homes and businesses are without power. Most of the outages are spread throughout the service area.

The most significant outage is a result of a tree down on a line at McCammon {Ave} which destroyed two circuits that feed a large area of downtown and a large area between U.S. 129 and U.S. 321 - including the Maryville Commons (Target) shopping center and the Home Depot and Foothills Mall Drive. Lines were down and had to be secured and emergency locates have been called in so that new poles can be installed. This is a long process of restoration, and is expected to take until 1 p.m. Sunday to repair. Crews are working as quickly as possible to restore power to all affected customers.

To view our current power outages, visit our outage viewer map here. We will post updates on the McCammon lines and other outages as soon as possible. 

Storms from Saturday, January 11, 2020 resulted in widespread outages in Maryville according to utilities director Baron Swafford. More than 2,200 customers were affected at the peak of the storm. Most of the damage occurred after the first wave of storms around 5:00 p.m. on Saturday with another strong system at around 10:30 which significantly slowed progress for the crews. Crews were called in and dispatched to several locations, including the Montvale Road area where fallen tree limbs pulled lines down affecting nearly 800 customers. The worst of the damage was at Old Knoxville Pike north of Brown School Road. The damage to this feeder line affected around 1,100 customers.

Significant, Complex Damage to Feeder Lines
Maryville Electric Electrical Engineering Technician, Tony Bailey reported, “The damage occurred near the substation at Old Knoxville Pike on one of the two feeder lines. There were two poles down, a bunch of tangled up wire and trees on top of wire. Unfortunately, because of the location of the damage on this line, we were unable to restore any power on that line until the mess could be cleaned up and restored.”

Cleaning up the mess included tree removal to allow access for the repairs and required waiting for emergency utility locates which must be done before utility crews are legally able to dig to restore a pole. Then, lines had to be untangled, the pole reset and line breakage repaired. “It can be a long process from start to finish in an incident like this,” said Bailey. Customers on this line experienced around a ten-hour outage while the crew worked to repair the damage.

Another outage in the Triangle Park Drive area off U.S. 321 was not reported until Sunday morning when the owner of a business in that park called in to report a pole down. Crews were dispatched to this area Sunday morning where they discovered additional significant pole and wire damage had occurred. The crews worked all day Sunday and were back Monday morning to complete the restoration.
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Automated Outage Management System
The City invested in an automated outage management system in 2016 and it has been an invaluable tool during storm and outage events like this one. Bailey reported that prior to implementation, the dispatcher was unable to receive outage notifications from customers in a timely manner due to the large number of callers. “Most of the time during large outages, before the automated system was in place, you would likely get a busy signal,” Bailey said. Now, customers can call the automated line and find out if the outage has been reported; or report the outage if it has not. “They can also opt in for a return automated call when the power has been restored,” he said. “With this system, all outages are reported at the time the customer calls in and we can follow up on any calls that we cannot find by visual inspection. Additionally, our resources are able to respond to the problems that caused the outage without having additional people answering phones.”

Bailey explained, “Prior to restoring power, crews often have to travel the area where the outage is reported until they can locate the problem. Sometimes the problems are easy to find – like a downed pole. Other times, it may be more difficult. If customers see our trucks in their area, it is likely they are looking for the issue, reporting back to dispatch if they need help clearing the path or if they need additional materials and crews.
“Fortunately, events like this past weekend are rare,” said Swafford. “We know it is problematic for customers to go without power for extended periods of time and we do everything we can to restore them as soon as possible. It’s just not always an immediate process.”

City of Maryville Mayor Tom Taylor expressed his appreciation. “Thank you to all the linemen who worked throughout Saturday night and early morning Sunday to restore power throughout the system. They were back at it again at daybreak on Sunday and still have a few poles to repair today. Thanks, too, to the engineering and public works crews, highway department, police department, fire department and sheriff’s department who were also on the front lines removing obstacles and keeping the public safe. And, thanks to the customers for their understanding during this process. Most people don’t see what it takes to get power back on after a system like this. We are proud of the work these crews do - sometimes under the harshest of conditions.”

Maryville Electric Department will be performing unplanned emergency repair work. Most of Royal Oaks will be without power, but crews are hopeful they will be able to restore power in under one hour.  Updates will be available on the automated power outage line as they are available - 983-8722.