City of Maryville
City of Maryville, Tennessee
  • Home
    • News, Traffic & Service Updates
    • Maryville City Government Home Page >
      • Public Records
      • City Council Members
      • Boards and Commissions
      • City Manager
      • History
    • Development Services Home Page >
      • Economic Community Development
      • Codes
      • Planning
    • Electric Department Home Page >
      • Report an Outage
      • Operations Center
      • Tree Trimming
    • Engineering & Public Works Home Page >
      • Engineering
      • Grounds Maintenance >
        • LitterEvent
      • Streets
      • Sanitation
      • Storm Water Management >
        • Illicit Discharges
      • Traffic Operations
    • Financial Services Home Page >
      • Business License
      • Property Taxes
      • Tangible Personal Property Tax
      • Mobile Food Vendor
      • Beer Permits
      • Fireworks Permit
      • Bid Opportunities
      • Budget
      • Comprehensive Annual Financial Reports
    • Fire Department Home Page >
      • Citizens Academy Class TBA
      • Burn Permit
      • Fire History
    • Human Resources Department Home Page >
      • Frequently Asked Questions
      • ADA Compliance
    • Police Department Home Page >
      • Animal Control
      • Patrol Unit
      • Detective Unit
      • Police Administration
      • Office of Professional Standards
      • Community Oriented Policing Unit >
        • Citizens Police Academy
    • Water and Sewer Home Page >
      • Engineering
      • Plant Operations
      • FAQ Water & Sewer
      • Water Quality Report
      • Biosolids Fertilizer Compost
    • Pistol Creek Wetland Center
    • Reserve City Facilities
    • Sanitation Santa
    • SAFE Act
    • Community Fishing
    • Vulcan
  • Online Payments
  • Customer Service
  • Jobs
  • Council Minutes
  • Community Links
    • Maryville City Schools
    • Blount County Government
    • Blount County GIS Maps
    • Blount County Community Action Agency
    • City of Alcoa
    • United Way Community Resource Directory
    • Maryville College >
      • Clayton Center for the Arts
    • Parks & Recreation
    • Chamber of Commerce >
      • Tourist Information
    • Keep Blount Beautiful
    • Blount Memorial Hospital
    • Little River Watershed
    • University of Tennessee
    • McGhee Tyson Airport
    • The Daily Times Newspaper
    • Industrial Site Locations
    • Maryville Farmers Market
    • Library
    • Downtown Maryville Association
    • 2022 Tennessee Municipal GUide

Understanding Your Utility Bill

11/14/2019

Comments

 
Your monthly utility bill reflects your account’s usage for the previous month’s billing cycle. Due to the size of the service area, there are multiple billing cycles each month. Each billed amount will reflect usage for the prior month, usually 29-32 days of usage. City of Maryville customers receive utility bills for each month of service.
  
Due to the usage days and cycle schedule, there are currently situations where a meter may have two read dates in one month. For example, October 1 would be a read date for the previous month of September’s usage cycle and billed as of October 1. However, in this particular cycle, 30 days later, October’s usage is read on October 31, thus producing two read dates for two full months. Also note, that October’s bill would be billed October 31. Two separate billings recorded on the graph in one month. 

We recommend looking at the itemized listing of charges on the back of the utility statement to review readings and amounts charged. 

The graph and usage section of the bill are meant to give customers a picture of the usage patterns over a year’s time. However, the chart is strictly looking at monthly readings. So, if the readings fell on October 1 and October 31, the chart adds those two together as “October.” It also averages usage based on 30 days. So it will take the cumulative month’s readings and divide by 30. Therefore, it is not always an exact picture of the month’s usage, but over a year’s time will give customers average usage.
​
City of Maryville will continue to review and look for ways to provide the most accurate information to our customers.  

What to do if you think there is a problem
At any time, if customers have questions about their bills or usage, we encourage them to contact us at 865-273-3456. City of Maryville customer service staff are always available to assist customers with questions about their bills. 

Our process is to research the account, checking for inconsistencies or out of the ordinary numbers. In the review of the account if anything appears abnormal, we will send out a technician to check the meters. At that point, if required, a technician may be able to recommend areas to troubleshoot for leaks or other issues. 
With a system that serves more than 14,000 customers, there can be any number of reasons for variations in utility usage bills. Size of homes, weatherproofing and energy efficiency, individual electricity and water usage habits, temperature of home, irrigation and pool usage, and so on. This is why it is important for customers to call and talk with our staff so that they can determine if there is a problem. 

Environmental Factors
According to the National Weather Service, we experienced the driest September and the third driest month on record since 1871. Much of October included record high temperatures. Water and electric usage may have increased due to these conditions, especially if irrigation or other extra watering was in use.
​
Water saving ideas and information
The EPA has compiled some water usage statistics https://www.epa.gov/watersense/statistics-and-facts
Winter weather energy saving ideas
https://www.tva.gov/Energy/Winter-Weather-Saving-Strategies
Comments

City of Maryville Utility Billing Updates

10/4/2019

Comments

 
Beginning October 1, city of Maryville utility customers will notice their utility billing statements have a different look. This easier-to-read format is a result of the City’s move to a new utility billing provider. The new provider offers a variety of improvements to the City and its utility customers, including this improved statement, faster processing and the ability for us to track statements and delivery. Early next year, a new billing portal will offer a more user-friendly interface with additional options for convenience. More information about the portal will be available later this year. For more information or questions about a utility bill, visit maryvillegov.com or contact customer service at 273-3456.


Picture
Comments

Utility Billing Statements Update

1/8/2019

Comments

 
Attention Utility Customers:
 
It has come to our attention that a number of our customers did not receive their latest utility bills. We are unsure of the reason for this delivery failure since our billing vendor confirmed delivery to the U.S. Postal Service’s Processing and Distribution Center in Knoxville.
 
We regret this inconvenience, and we are committed to working with every affected customer to assist with payments and questions. We would encourage any concerned customers to contact Customer Service at (865) 273-3456 for assistance and to check the status of their account. Customers should be aware that even without a bill, payments are due on time. We advise customers to call us if they haven’t received a bill a few days before the normal payment due date.
 
We will continue to follow up with our billing vendor to ensure future mailings are processed.

Thank you,
Maryville Electric and Customer Service
Comments

    News, Traffic & Service Updates

    News, Traffic and Service updates that can be subscribed via RSS. 

    Update Categories

    All
    2020 Census
    ADA
    Animals Available For Adoption
    Assembly Permits
    AT&T Utility Work
    Backflow Inspections
    Blount County Emergency Management
    Christmas Tree Lighting Event
    Christmas Tree Recycling
    Citizen Survey
    Clydesdales
    COVID 19
    COVID-19
    Electric Maintenance
    Electric Outage
    Employee Recognition
    EPW Projects
    Event Traffic Notifications
    Facility Maintenance Planned
    Fire
    Fireworks
    Fishing
    Flood Damage Reporting
    Flooding / Road Closings
    Free Compost
    Governor's Order
    Greenway
    Greenway Trail
    Hazardous Waste Collection
    Holiday Schedule
    Home Uplift Program
    Hydrant Testing
    Ijams River Rescue
    Inclement Weather Schedule
    Jobs
    Leaf Collection
    MAARC
    Ordinance Change
    Park
    Parking Garage Construction
    Pedestrian Bridge Work
    Phones
    Police
    Police Accreditation
    Proclamation
    Public Meeting
    Rates - Fees
    Recreation
    Regional Transportation Information
    Residential Garbage
    Road Work Traffic Alerts
    Sanitation
    Scam
    Sewer Rehab Project
    Sewer Work
    Share The Warmth Program
    Smoke Alarm Assistance
    Stormwater
    Streambank Stabilization
    Swimming Pools
    Tax Free Holiday
    TDOT Public Meeting
    Temporary Burn Ban
    TVA Energy Right Program Grants
    TVA Load Reduction Request
    United Way Fundraiser
    Utility Bill Payments
    Utility Bill Statements
    Veterans Day
    Water Report
    Water Service Notification

    Archives

    March 2023
    February 2023
    January 2023
    December 2022
    November 2022
    October 2022
    September 2022
    August 2022
    July 2022
    June 2022
    May 2022
    April 2022
    March 2022
    February 2022
    January 2022
    December 2021
    November 2021
    October 2021
    September 2021
    August 2021
    July 2021
    June 2021
    May 2021
    April 2021
    March 2021
    February 2021
    January 2021
    December 2020
    November 2020
    October 2020
    September 2020
    August 2020
    July 2020
    June 2020
    May 2020
    April 2020
    March 2020
    February 2020
    January 2020
    December 2019
    November 2019
    October 2019
    September 2019
    August 2019
    July 2019
    June 2019
    May 2019
    April 2019
    March 2019
    February 2019
    January 2019
    December 2018
    November 2018
    October 2018
    September 2018
    August 2018
    July 2018
    June 2018
    May 2018
    April 2018
    March 2018
    February 2018
    January 2018
    December 2017
    November 2017
    October 2017
    September 2017

    RSS Feed

Policy

The City of Maryville does not discriminate based on race, color or national origin in federal or state approved programs, pursuant to Title VI of the Civil Rights Act of 1964 (42 U.S.C. 2000d).
​

ADA Compliance
Privacy/ Refund Policy

    Contact Us

    Messages submitted through this site may be delayed. For quicker results please call 273-3900. Please include your home address and/or phone number in the comments section if you would like us to contact you regarding your comments. In the event of an Emergency, please call 911.
Submit

Locations & Business Hours

Municipal Center Offices
400 West Broadway Avenue
Maryville, TN  37801 
8 a.m. - 5 p.m.*
865-273-3900

*Development Services, Engineering, and Administration departments are closed for lunch 12 p.m. - 1 p.m.

Customer Service Desk
400 West Broadway Avenue
Maryville, TN 37801 
8 a.m. - 4:30 p.m.
865-273-3456


Operations Center Offices
332 Home Avenue
Maryville, TN 37801
7:30 a.m. - 4 p.m.
865-273-3300



Log in
City of Maryville Logo
The City of Maryville is committed to providing equal access to City facilities, programs, meetings and services and we do comply with the Americans with Disabilities Act of 1990. In order to assist individuals with disabilities who require accommodations for participation in or access to City programs, services, and/or meetings, the City requests that individuals make requests for these accommodations at least seventy-two (72) hours ahead of the scheduled program, service, and/or meeting. To make arrangements, contact the ADA Coordinator, at (865) 273-3430 or email at adainfo@maryville-tn.gov