We have confirmed Blount County is now involved, and the city of Maryville’s Second Phase Response Plan is now in effect. As a government entity providing essential services to citizens, we will strive to preserve some public access. However, our goal is to ensure we are able to continue delivering services throughout this situation and help prevent the virus from spreading. With that in mind, the following are changes to access of facilities and new procedures.
Municipal Building (400 W. Broadway Ave) Public Access Restrictions
- Front entrance will be limited to police business and appointments only. Some documents are available in the lobby for pickup. The back entrance of the building will be closed to the public.
- Development Services and Engineering in the Municipal Building will have a drop-off location in the vestibule from the Gary Hensley Drive entrance at the Development Services small door. Applications, permits, plans and other information can be dropped off at this location. No payments will be accepted at this location.
- No utilities, business tax, property tax, development services, engineering and public works transactions or employee applications will be taken in person until further notice. Alternate options are available and can be found here.
- Customers can use the drop box located at the flagpole end of the building to deposit payments.
- Employment applications will be available here. Email, fax, drop off or mail according the instructions on our website.
- For in-person business with the City, individuals should call and, only if urgent, request an in-person meeting. Phone and email correspondence is best.
- A representative will temporarily remain in the lobby area and assist walk-ins with their needs. Visitors will be directed to the appropriate action and individual meetings will be held in the Gary Hensley room.
- A phone will be available at the main desk to reach departments for assistance, however we recommend using your own mobile phone to call.
Operation Center (332 Home Avenue) Public Access Restricted
- Drop-offs and pickups can be made at the front office vestibule. Appointments will be required for any other business.
The shelter will remain open for public adoptions but a limit of two visitors will be allowed inside the building at one time.
In order to assist citizens with their sanitation and cleaning needs, we will continue to operate recycling centers as long as our staffing levels allow.
City-managed Park Facilities
- No public gathering in City-managed facilities of more than ten people is allowed.
- Any reservations for gatherings that have been made for the Pavilion or Amphitheater at Jack Green Park are cancelled effective March 23, 2020.
Parks and Rec Managed Park Facilities
- Parks and Recreation is closing all playgrounds and outdoor basketball courts. Signs will be posted with closure information.
- Greenway space and other public space will remain open until further notice.
City Manager Greg McClain stated, “We want to assure our citizens and customers that we will continue delivering the services you rely on. These measures are to help ensure the health and well-being of our community and our staff. You should also know we are here for you and will continue to serve throughout this situation.”
Visit our website for more information about services, contact information, and our current procedures and COVID-19 related updates. We have established this page for intergovernmental resources and information.